Customer Testimonials
Great service! Tom is who I always see when I do need a diagnosis for my car. He is the best. The service department gets straight to the problem and it’s fixed - I am rest assured that it is what they say it is.
Great customer Service. Marcus was awesome and kept me informed the entire time.
Respectful. Straight forward. Don was very easy and nice to work with. Deb in management was knowledgeable and respectful to my time.
What a great dealer, I would recommend them to anyone looking at buying a Jaguar / LandRover
In a time when it can be hard to know who to trust with your vehicle, I’m happy to say the service department at Land Rover West Columbia truly stands out. I’ve consistently had a great experience here, and that’s thanks in large part to Tom and Tony—two service advisors who go above and beyond.
Both Tom and Tony are professional, honest, and genuinely care about their customers. They take the time to explain what’s needed, never try to upsell unnecessary services, and always make sure I feel confident in the work being done. That ... Read More Google - Jun 8, 2025
Very pleased with the service provided., as always. Everyone is always professional and polite. Thank you
Marcus provided excellent customer service and the work was first rate! Thanks!!
My customer service rep Tom was fantastic. He was great from the start to finish. Great job
Pleasure doing business at West Columbia, all my experiences have been met with professionalism and courtesy
"Exceptional customer service! Despite arriving late for my appointment due to traffic, the staff went out of their way to make sure I was taken care of. The technicians were wrapping up for the day, but they still accommodated me without hesitation. Truly appreciated!"
Their flexibility and impeccable service is unmatched! I always feel well taken care of when I visit their shop!
Marcus is an amazing service advisor. He is knowledgeable about my car and is quick to make sure everything is running well for me. I was so happy with my first non routine service issue. He was so kind when he called me to tell me my car was ready. The dealership is lucky to have him and I am thankful to have him as my service advisor from now on for my Jaguar!!
Tony has been absolutely fantastic to deal with. One phone call takes care of the problem.
Mr. Donald Bonsu Sir, I just wanted to thank you for making my Range Rover purchase such a smooth and enjoyable experience. Your professionalism, knowledge, and attention to detail truly stood out, and I couldn’t be happier with my new vehicle. I appreciate all your help and will definitely recommend you to anyone looking for a new car! Best regards, Gerald Williams
Great service. Tom, my service advisor, was informative, personable, knowledgeable and extremely helpful in matters of maintaining my vehicle. Kudos!!
Review of Jim Coleman Jaguar Sales Experience
Positive Aspects
Let me begin by acknowledging the professionalism and warmth of the team members I interacted with. From the initial communication to finalizing the purchase, every staff member I encountered was courteous, empathetic, and genuinely tried to help resolve the situation. Special thanks to Debi, Simone, and Mike Areata for stepping in and seeing things through.
Despite the tension of the situation, their handling of the matter was respectful, and I left feeling valued, which speaks volumes about the character of the individuals representing the dealership.
Frustration with the Online Purchase Workflow
... Read More DealerRater - May 29, 2025
Hats off to Will Brown, John Goldring, Debbie Bell and Simone Durbin as this was an absolutely exceptional buying experience
Tony my service POC was very patient and professional. That visit was my first and I had questions. He also kept me informed during my stay about recommendations and work done.
Tony my service POC was not only professional, he also gave me updates and recommendations and my stay in the lounge beat the wait time he projected.
This dealership has one of the most caring service team members I’ve ever seen. From the moment I drove my car in for service, I was treated with respect and top priority. I would recommend dealership for all of your car needs.
I have had an excellent experience with the staff, particularly Mr. Tom Mathews. The professionalism and honesty is very refreshing.
I was very pleased with the service I got by Brad and Marcus. I hope it continues
I had a great experience working with Aria Tehrani. He made the process smooth and transparent. Highly recommended!!
Great experience. Smooth transition. Great communication. And follow up. James is there for me to answer questions
I had an excellent experience with friendly staff and a beautiful dealership. My salesman was awesome!
It was a pleasure working with the dealership. Everyone was great. Will definitely return again.
Tom is the best
Made an appointment on a Saturday for an oil change. Waited onsite and it took 3 hours!! The explanation was that on Saturdays there is only one technician. Wish they had told me all of this up front.
I really appreciated his time and effort in the purchase of the car he was very professional all the way through the process
The dealership has come a long way since previous unpleasant experiences. Glad to see the progress.
Knowledgable, friendly and kept me informed. Helped with getting a loaner car for the day.
Service center is amazing Marcus does a great job getting us in and out with quickly and addressing all our issues with our car.
This dealership is always very helpful, everyone there is very nice. I definitely recommend coming here
Great service from Tony Derrenberger. Thanks for taking quick care of my F-Pace's oil change.
Excellent customer service from Marcus second to none I would recommend Marcus to any cus
Great experience! I have already filled out the survey a couple of weeks ago and left a review on google.
Tom Matthews is best in class and is one of the main reasons I keep coming back. The service is top notch and personal!
Great experience fast work very helpful need more coupons for service to vehicles thank you
Recently I bought 2025 plugin Range Rover from them, much different dealing then before, specially sales manager and sales associate Aria, were very professional and went for a distance to accept my offer since I was trading in my old 2019 Westminster Range Rover unlike last time . I thank you the staff and greatly appreciate the business.
Great service!
clean and friendly. The wait was a little long for a tire next time I will drop off
Excellent service! Aria (sales) and Debbie (financing) were both very hospitable and made me feel like I was in good hands through the entire purchase process. I had many, many questions and received warm regard and kindness at every turn. I also received a warm and welcoming greeting from Simone (GM) who also added a nice touch of human kindness. Highly recommend this dealership. And most of all, I love my new vehicle!
I recently purchased a 2022 Jaguar XF from Tara and had an outstanding experience. The entire staff was amazing—professional, responsive, and genuinely helpful throughout the process. Since this was an out-of-state purchase, I had a lot of questions and logistics to figure out, but Tara made everything smooth and stress-free. I truly appreciate the patience and support. Highly recommend！！！！
The service was outstanding. They listen and communicate with empathy, professionalism, and understanding. I was extremely pleased with my experience and their repair. I highly recommend them.
Aria is truly one of a kind! Incredibly professional. I was in the market for a new vehicle, and he patiently helped me find the best option without any pressure. I highly recommend anyone looking for a Land Rover, Jaguar, or even an off-brand vehicle to go see him. He’s the best—no shady sales tactics, just honest help. He truly treats you like family and makes sure you leave with the right car for you.
And even after the purchase, he takes care of you perfectly. Anytime you have questions or need assistance, he’s always in touch ... Read More DealerRater - Apr 16, 2025
I just had the most amazing car purchase experience at Columbia Jaguar. I’ve waited 9 years to buy my dream car, Jaguar F-PACE. Aria is one of the kindest sales people I have ever dealt with. I visited him last summer and wasn’t ready to buy, and he treated me with kindness and respect many months later. When you enter the dealership, you are greeted by the kindest lady, Deborah in the finance office and management are also top-tier.  I really wanted people to know about my amazing experience over there! 
I had the most amazing car purchase experience at Columbia Jaguar. I’ve waited 9 years to buy my dream car, Jaguar F-PACE. Aria is one of the kindest sales people I have ever dealt with. I visited him last summer and wasn’t ready to buy, and he treated me with kindness and respect many months later. When you enter the dealership, you are greeted by the kindest lady, Deborah in the finance office and management are also top-tier.  I really wanted people to know about my amazing experience over there! 
Great experience. The staff was knowledgeable & very professional; Adapting to the Jaguar remote system.overall great experience.
Exceptional experience. Love my vehicle. Will tell the world about your dealership! Many thanks for your help.
I recently had to bring my Jaguar in for service, and I just wanted to take a moment to share how great my experience was—especially thanks to Tony D and Marcus.
Tony helped me on the first day when I realized the car needed repairs. I really appreciated how calm and approachable he was, especially as I tried to explain what was going on in my own (very non-technical!) words. He made me feel completely comfortable during our conversation. Before I left, he let me know he’d be out the next day and that Marcus would be taking ... Read More Google - Apr 11, 2025
Jaguar gives good customer service. Always hospitable and treat customers with respect and in a timely manner.
Great dealership to work with! They met our price point and helped with delivery. Communication was great also.
Service was great, The loaner was not comparable to our Autobiography Range Rover that was being serviced. There was plastic tape to cover an air leak over the windshield that they ripped off of the roll and slapped on. Hideous but we had a loner for those fe days.
Everything great - Tom was so accommodating with getting us in when we had a problem.
JD was great- transparent with questions. Took time to help! Time to get the full transaction done was a bit long- almost 4 hours.
Great job, they were able to find the issue and correct it. So far all is well.
Excellent Customer Service! Would recommend Thom to anyone who is serious about the car and maintenance of their vehicle.
Very pleasant and knowledgeable about our vehicle, would recommend these folks to e everyone.
These guys have it together and know how to care for their customers. We originally tried Bethesda, which turned into a complete debacle and a waste of time…all while they tried to up charge us for services we didn’t need. Coleman never missed a beat and charged us for only what was required. These are good solid people.
Honest folk and nice friendly staff. Drive from eastern shore for the sake of being disappointed
Very professional and fast service. I would definitely recommend to anyone I know who is interested in buying a vehicle.
Very professional and helpful employees. Very neat and family friendly dealership. Aria was very helpful and kept me updated throughout the whole process
Jaguar Land Rover West Columbia has the best Service department in Maryland! The work by the Technicians is Outstanding! My Service Advisor Tom Matthews is the best! His knowledge, expertise and professionalism are second to none! Anytime I take my car to Jaguar Land Rover West Columbia I am confident that my car is in the very best hands I will not take my car anywhere else!
The salesperson was very professional and kind; the entire transaction was smooth and easy. I highly recommend this dealer.
Got me in with no appt. Really was a great surprise. Appreciate them fixing the issue.
Adequate service to my f type & on my way
Very shady dealer. Falsified the MD inspection on the used vehicle I purchased. I have video proof of this. Will not honor commitments made in writing such as what they owe you nor honor any vehicle warranties. They do this by simply not taking calls, service dept not being available, etc. I may sue them for breach of contract.
Tom was very helpful with my situation. Unfortunately, due to issues beyond his control, my vehicle cannot be serviced, Tom was very professional throughout the ordeal.
Aria was amazing, cordial, professional, humble and sincere. I would definitely refer others to him and come back to deal with aria personally.
Great experience. Tom is the best!
Mr Tom always goes above and beyond to make sure my service is done and out on time. I happened to meet Marcus this time also, who helped with all my car needs and recommendations needed. They were both excellent people. And I’m always satisfied when ever I get my service done at Jaguar of Columbia.
1 word awesome Very knowledgeable regarding my truck Solution driven and great customer service 10 stars
Marcus Dominquez hands down best Service Advisor EVER!
I had a pleasant experience when I put my vehicle in for service Amber returned my calls and mafe sure I was able to get a loaner I will always bring my vehicle here for service Thanks to the staff at Jim Coleman in Columbia
Very professional & with high scale. We are happy to come to the land drover & we will happily recommend it🎶🎤🙏🏼
What a refreshing experience! Donald was awesome from the start. I called and shared what I was interested in paying. Donald and Will made the numbers work. There were no games, and I really love that I didn’t have to keep going back and forth. When I came in to do the paperwork, all of the numbers were the same. They were wonderful to work with! No shady business!
Excellent service, the sales person gave me a very detailed explanation of the car care needed going forward.
Great customer service !!! I love how willing the team was to assist with the services and making sure all my needs were met!
I would like to share an experience that started off extremely poor but ended well. I had a calamity that led to needing a replacement engine. My service advisor Marcus assisted me with utilizing my extended warranty coverage along with providing me with options to explore in all circumstances. This led me to Terra, my sales associate who was great and professional. I ended getting my old vehicle slated for full repair and buying a new vehicle. My entire experience from service, sales, and financing was non predatory and professional. I would recommend to any future customers.
We have been very pleased with the service department. They are prompt with their repairs.
The process was quick. My sales person was wonderful. He was very patient. He wasn’t pushing and he listened and made the process seamless.
As always, the overall experience was fantastic. Specifically, I got an appointment fairly quickly, and they finished before expected. For years, I had always dealt with the same service coordinator. When I found out, he no longer works at the dealership, I was a little anxious about this visit. Thankfully, the dealership did well in hiring Amber. In spite of having my guard up, she quickly won me over with just the right mix of friendliness, professionalism, and attentiveness. I look forward to working with her on future visits.
I've been a customer for about 4 years, and I've always had great customer service at this dealership. I appreciate my appointments because it's easy to have my concerns reviewed and addressed quickly regardless of who is available. Thanks!
Amber provided exceptional service by communicating throughout the process.. Thank you very much gh gg