Customer Testimonials

I am very happy with the services given to my car. I was also provided with a courtesy car that truly helped me. Staff handling was amazing.

The customer service and attention to detail are always top notch. They always take the time to listen to the issue so that it can be resolved.

Under difficult circumstances presented by Covid, they still delivered great service. They provided a nice loaner car to make everything very convenient. There was no wait time when I dropped the car off or when I picked it up and they were very attentive. They also kept me apprised of the status of the service so I knew when to expect it to be completed.

My battery died and no other dealer in the DC area was able to service me. Tom at Jaguar West Columbia not only squeezed an appointment for me in so that I could drive to New York for the holidays as planned but provided me some of the kindest and most responsive customer service I have ever had. Thank you Tom and Jaguar West Columbia!

Squeezed us in before a long trip. Work was on time, they kept me in formed along the way and was done correctly the first time.

I took my range Svr type for coolant leak and Todd took care of the repair for me. I informed him If tech sees anything apart from coolant leaks, fix all of those items and knowing the fact it was out of warranty. Todd didn’t take advantage of the situation and charged me decent. Not only It has no leaks but it also now drives like brand new. To me quality and customer service matters, and that’s what they achieved with great satisfaction. I def rec taking your car for repairs here. I wouldn’t even think twice.

Standard yearly service as since retirement, I only put a couple of thousand miles a year on the vehicle. Provided loaner was nice but added a month to schedule an appointment. Service took days longer than expected. Upon return, the phone connection didn’t work (since fixed on my own) and the SiriusXM didn’t work (and still doesn’t). The service representative,Todd, was responsive.

The car was sparkling and shiny after the service as expected. Only thing is they don’t have enough loaner cars and also the drop off service doesn’t start until 9 AM which is a little inconvenient when you are dropping off your car at 7 AM.

Excellent service and customer care Coordinator was very helpful will definitely recommend to friends and family for next service or to buy the car Great job done by the team

Tom was my service advisor , he has great customer service skills, very patient and guided me through what my best options were with regards to what needed to be done to keep my truck in the best shape possible.

Tom was able to determine the level of service that was appropriate for my driving pattern and vehicle mileage. Arnold, my sales consultant, was also available to make certain I am making the correct decision for my vehicle. A great support team!

I am a repeat customer at the Clarksville, MD location. I worked with Adrian Jones to finance the vehicle and he was the utmost professional. He was able to work with multiple banks to find me an APR that was acceptable. The car was delivered to me on time and he made a special effort to go over the features of the vehicle. This is the level of service I've come to expect from his dealership.

This is my second purchase here. The process is so easy, no pressure and no need to haggle. I'll be back for my next vehicle

Appreciate the personal touch! Delivered my SUV back to me…clean and spotless. I would certainly buy from them again…and get my vehicle serviced there.

I received excellent service from the beginning to the end. The dealership also matched the rate offered by my bank. Gary was very responsive and kept me posted on the status of my vehicle.

I received excellent service from the beginning to the end. The dealership also matched the rate offered by my bank. Gary was very responsive and kept me posted on the status of my vehicle.

I have been logging a LOT of miles, running 90 miles each way to care for a sick relative. One of my tires suddently needed to be replaced in order to avoid a blowout. Within 24 hours, the service departent at Land Rover West Columbia was able to obtain a replacement tire and squeeze me in for the tire change, despite being incredibly busy. I am grateful for their sincere caring and professionalism. They are wonderful!

Jaguar West Columbia has an outstanding service team. Professional, responsive, technical expertise, and great customer Service! Ashley, Tom, Nick, and several others whose names I dont know (yet) are all terrific! And Arnold (sales), he is truly exceptional! I wouldnt have my car serviced anywhere else!

Tom from the service dept was great and professional.

It was nice buying my car at this dealership. I will recommend to friends in the future

The service manager and his assistant are phenomenal.

I have been a customer for 2 years. Ashley and her team do an exceptional job Communicating with me. They do amazing job with repairs and customer service . Ashleys customer service is the epitome of what service should be. Each time the quality of service never waivers if nothing else it gets better

I am all about the level of service. Great service dictates where I spend my dollars. On the three occasions where I have dealt with Tom and Ashley in the service department, they have been incredibly friendly, informative, and efficient. I wont go anywhere else to service my Land Rover.

I really liked the reports they generate when they inspect your car and very good communication. Did not felt pressured into doing repairs that was recommended, but can wait since the service isn't cheap.

I was driving across the country and was loosing coolant. I called and spoke with Ashley, who was friendly and helpful. I brought my Range Rover Evoque in for a pressure test of the cooling system to help diagnose the problem. Ashley kept me updated and informed me that the water pump and drive belt needed to be replaced. The repair took an extra day to receive the part. The repair was done well and I had no problems driving back to California. Thank you.

Excellent Service, Ashley kept me updated through out the time my vehicle was being serviced.

Excellent professional service.

Happy with the Team, the service and accommodations at the dealer. Keep up the good work!

Ashley in the service department was exceptional. She went above nd beyond when they had to reschedule my appointment she made arrangements for my car to be dropped off and picked up all within the same day. She kept me updated all day about my vehicle A great experience all the way around

Great experience. And a great staff

Ashley is service has ALWAYS provided OUTSTANDING customer service .......thank you so much for everything Ashley

Ashely was fantastic, from making the appointment to going over all of the details of my service as well as recommended service items. She is very friendly, professionally, and a great addition to the service team since I bought my discovery sport from Columbia just over 3 years ago. She's personable and just a great addition, make my future follow up appointments with Ashley. She is an asset to your team.

I made next day appointment and the staff was friendly and prepared for my arrival.

The service manager Ashley is excellent in the way she responds and treats customers. do not ever lose her, she is a credit to the organization. First class service I do continue to have concerns about the car buying process I went through when I purchased the car. I have expressed those before in a previous survey but have not heard back from the dealership so I am not sure they car about genuinely finding out about the car buying process improvement areas. This would affect my answer to the question below (would I recommend this dealer to a friend).

Ashley in the service department was great!

Buying process seamless. Arnold was great and explained everything very well. John processed the paperwork quickly and pleasantly. My overall experience was awesome, fast, and easy!

I appreciated the care and attention to detail. This company really knows what it means when it comes to customer service. Thank you.

I leased a 2021 Range Rover Velar as an early birthday present for myself. During my online search, I saw a vehicle on the website and made an appointment for a test drive. Prior to the test drive, I talked to Mr. Pridgeon about my expectations and shared that I was looking at other SUVs as well. Although the initial vehicle I looked at online was already sold, the team put together a package and I purchased another vehicle the same day. Impeccable sales team!

Ashley and Tom are just great. They made the experience super easy and that was very much appreciated!! Thank you!!!!

Took the 2hr drive from Delaware as was satisfied. Was told I won’t be disappointed and was not. Got there after the dealership was closed due to traffic, the price we spoke about was honored and was in and out. No extra sales pitches. One of the best experiences.

Read at DealerRater

Cant say enough about how great the service and experience was...

Excellent customer service. i was dropped an picked up by nice well behaved drivers, Ashley was calling and updated me with the info about the matter respectfully

Pleasure to go there!!! Great people!!! This is a real professional service department.

It was a great experience and Tom the service manager was great.

Every time I have a service need, Ashley rises to the occasion and makes the experience seamless. I will continue to service here even though it is out of my way.

I highly recommend this dealerships integrity a 10

Sounds pretty easy huh? Well let me tell you after working more than 40 years ion the retail/Customer Service business, giving GREAT! customer service is not as easy as it used to be.......Life was different just 5 or 10 years ago where workers really cared about the place they worked, enjoyed giving Outstanding Customer Service and really had a "personal stake" in the Company and making it successful. Now days people stay in one job for long lengths of time much less frequently, their loyalty is often just bought with a 15 or 25raise per hour raise, and their attitudes ...

I had to get my windshield wipers replaced on my 2014 Range Rover Evoque. I called the same day and was done within 10 minutes out the door! Excellent service!

IT was an absolute pleasure working with the Service Manager Attentive and knowledgeable I have purchased three (3) Range Rovers from your dealership I have also gotten cars serviced here. Really appreciate the service this time

Very happy - especially with salesman Larry Seiler.

Land Rover in Clarksville never disappoint. Their service team is bar none! Ashley is fantastic you always know what is going on with your vehicle. Expectations and recommendations are made clearly so that you have a holistic outlook on what needs to get done now versus later. The facilities are spotless and the other staff are also professional and friendly. These folks warmly welcome you into their Land Rover family.

Larry Seilers was an awesome sales person. Wasn't pushy but helped me make a informed decision Ashley in parts has also been extremely helpful with getting things I want done. Communication is excellent there

Of all the dealerships I have dealt with, Ashley is by far the most responsive representative.

Great experience getting my vehicle serviced, Tom was amazing to deal with!

Excellent experience with Tom and staff. Thank you.

Brought Jaguar XF in for annual service. Completed service in one day. Was called about 2 recommended service items. Final bill was less than expected. Overall very good service experience.

Ashley is the best! Very knowledgable and accommodating.

The service is always fantastic and the customer service is above and beyond. I will continue to come here do you happen to service my FType

The intake process was smooth and quick. Customer service was friendly and provided clear and prompt feedback. The service was done quickly. A real pleasure.

My tire was ordered, scheduled for repair, and installed timely and very professionally. Customer service was excellent.

As always. Ashley and the exceptional service staff were terrific! I will ALWAYS buy a car from this dealership and have recommended them to many and will continue to do so!!

Customer service was excellent.. My service person Tom Matthews is the best.. He was able to answer all my questions and get me in and out with no problems or delays..

All members of the Service Team were very polite and pleasant to work with during my service visit. Thank you!

My service advisor, Tom, was wonderful to work with. He thoroughly answered all of my questions and went out of his way to help me get my car to and from the dealership when it needed service. He made sure all of my concerns were checked out and taken care of. I came from out of state and did not purchase my vehicle from here but would definitely go back if I need service again in the future. Top-notch customer service and would definitely recommend Tom if you are looking for a service advisor.

They have very amazing experienced service team and fantastic kind peoples theres...!

My overall experience was EXCEPTIONAL! Very professional and friendly and accommodating. Ashley and Mike were outstanding!

Always very friendly and they do what they can to give you the best prices .

Exceptional service. Ashley was great at communicating and giving updates and setting up the appointment.

Tom Matthew has done an excellent job taking care of my 2004 Jag X-Type over the years. He never steered me in the wrong directionexceptional customer service and very knowledgeable.

Extremely easy process in buying a new car. Definitely recommend!

Took my vehicle in for scheduled maintenance. Customer service was exceptional.

Excellent service, excellent customer experience The service department was very friendly, knowledgeable, and helpful. Thank you so much!

We live our new KR Defender. Our salesperson, Steffan, was extremely knowledgeable about the vehicle and made the buying process seamless and enjoyable! Highly recommend this dealership for a 10 customer service experience!!

Feels like a personal and well run family business

Amazing car buying experience with Steffan Petersen!

Good people. Great job to the team at Jim Coleman Jaguars

I hav a Jaguar and two Range Rovers and wouldnt buy or service a vehicle from anyone else!

It is a great place to buy a Land Rover or Range Rover. Everyone is very professional and super knowledgeable. There is an entirely new team there since two years ago. Greg has done a great job build up that dealership. They are located halfway between DC and Baltimore.

Ashley in service was so very courteous .....thank you so much Ashley for ALWAYS taking care of our service needs in a very efficient manner....

I had amazing customer service. Jim Lorditch took such good care of me. Even though I live in Cockeysville, I will continue to have my Range Rover serviced in Columbia. And it came back looking brand new. Im a very happy customer!!

Ashley professional, knowledgeable and courteous. Made the experience relaxing

Great service and friendly, helpful staff. The service dept did a great job!

I am pleased with the easy of getting an appointment and the quality of job done.

After going to many dealerships the level of service provided At Landrover Columbia is impeccable . I live 15 minutes from a Landrover dealership however I prefer to drive 45 minutes to Columbia because the staff here is amazing and great at communicating.

Larry made the buying process quick and painless and his follow up and knowledge transfer was excellent

Larry went out of his way to find the car I wanted at the price I wanted. He spent lots of time walking through the car

Ashley was very responsive and kept me updated as to my cars service status which I very much appreciated.

My go to dealership and I live more the 20 miles away. Worth the drive

I worked with Ashley Matthews and she was exceptional. Was ready when I got there, had the loaner car ready to go. I generally stop by on the way to work so I appreciate getting out quickly so that I'm not late for work. The car was ready at the end of the day as promised and was exceptionally clean when I picked it up. I could tell that it had been thoroughly disinfected. Even a few days later it still smells nice and clean.

Came here because of the lack of response from another Land Rover dealer. Everything was handled perfectly and I ordered the Defender of my dreams. Customer service was great, especially Larry Seiler, who walked me through the process and kept me informed along the way. Can't say enough about the whole staff, they did a great job!

Excellent services. Very good customer service exceptional.

I took my car there for service, due to decreased power when driving, and had a terrific experience. Had taken it to another dealer where it was found to be “fine”, on 2 occasions. But the decreased power persisted, and we took it to West Columbia. Tom and the rest of the service department took time to look into it and found the problem. He went above and beyond to work with us to resolve the problem . Tom’s service was beyond good, and we were so impressed. We will be bringing it back there for all service!

Arnold was the absolute best sales agent I could have imagined. Warren was a pleasure and organized, Thank you both!

Brought my car in for my annual service. The car was delivered back to me at the time specified and was in great working order. Ashley my service advisor was great! She communicated with me via text to let me know what was going on with the car and when it would be ready. Very pleased, I will be back again!

The service I was provided on my Wife's vehicle is what I expect from a Jaguar center. Much better than others in the area.

Asheley was great on keeping me up to date on the service and repairs.

Exceptional service and a pleasure to deal with. Honest, helpful, and responsive. Greg Corbutt was phenomenal and made this easy and worry-free during covid!

Larry Seiler was great to work with in purchasing my 2019 Land Rover Discovery. He was very welcoming and knowledgeable, answering any questions my wife or I had. He worked to get us a great deal and followed up after the sale to ensure everything was going well. Financing was a great experience. I came in with financing in place but they were able to get me a better rate on site. Overall and excellent experience.

Ashley in the service department provides exceptional customer service . She is why I have my vehicles serviced at the Clarksville location She is always prompt and very detailed in explaining what is wrong with the vehicle or when your vehicle will be ready for pick up

Great customer service. My Service Advisor, Ms. Ashley Matthews, was very professional and knowledgeable. She took care of my check engine light problem promptly. The vehicle was delivered to me as promised.