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Customer Testimonials
Extremely easy process in buying a new car. Definitely recommend!
Took my vehicle in for scheduled maintenance. Customer service was exceptional.
Excellent service, excellent customer experience The service department was very friendly, knowledgeable, and helpful. Thank you so much!
We live our new KR Defender. Our salesperson, Steffan, was extremely knowledgeable about the vehicle and made the buying process seamless and enjoyable! Highly recommend this dealership for a 10 customer service experience!!
Feels like a personal and well run family business
Amazing car buying experience with Steffan Petersen!
Good people. Great job to the team at Jim Coleman Jaguars
I hav a Jaguar and two Range Rovers and wouldnt buy or service a vehicle from anyone else!
It is a great place to buy a Land Rover or Range Rover. Everyone is very professional and super knowledgeable. There is an entirely new team there since two years ago. Greg has done a great job build up that dealership. They are located halfway between DC and Baltimore.
Ashley in service was so very courteous .....thank you so much Ashley for ALWAYS taking care of our service needs in a very efficient manner....
I had amazing customer service. Jim Lorditch took such good care of me. Even though I live in Cockeysville, I will continue to have my Range Rover serviced in Columbia. And it came back looking brand new. Im a very happy customer!!
Ashley professional, knowledgeable and courteous. Made the experience relaxing
Great service and friendly, helpful staff. The service dept did a great job!
I am pleased with the easy of getting an appointment and the quality of job done.
After going to many dealerships the level of service provided At Landrover Columbia is impeccable . I live 15 minutes from a Landrover dealership however I prefer to drive 45 minutes to Columbia because the staff here is amazing and great at communicating.
Larry made the buying process quick and painless and his follow up and knowledge transfer was excellent
Larry went out of his way to find the car I wanted at the price I wanted. He spent lots of time walking through the car
Ashley was very responsive and kept me updated as to my cars service status which I very much appreciated.
My go to dealership and I live more the 20 miles away. Worth the drive
I worked with Ashley Matthews and she was exceptional. Was ready when I got there, had the loaner car ready to go. I generally stop by on the way to work so I appreciate getting out quickly so that I'm not late for work. The car was ready at the end of the day as promised and was exceptionally clean when I picked it up. I could tell that it had been thoroughly disinfected. Even a few days later it still smells nice and clean.
Came here because of the lack of response from another Land Rover dealer. Everything was handled perfectly and I ordered the Defender of my dreams. Customer service was great, especially Larry Seiler, who walked me through the process and kept me informed along the way. Can't say enough about the whole staff, they did a great job!
Excellent services. Very good customer service exceptional.
I took my car there for service, due to decreased power when driving, and had a terrific experience. Had taken it to another dealer where it was found to be “fine”, on 2 occasions. But the decreased power persisted, and we took it to West Columbia. Tom and the rest of the service department took time to look into it and found the problem. He went above and beyond to work with us to resolve the problem . Tom’s service was beyond good, and we were so impressed. We will be bringing it back there for all service!
Arnold was the absolute best sales agent I could have imagined. Warren was a pleasure and organized, Thank you both!
Brought my car in for my annual service. The car was delivered back to me at the time specified and was in great working order. Ashley my service advisor was great! She communicated with me via text to let me know what was going on with the car and when it would be ready. Very pleased, I will be back again!
The service I was provided on my Wife's vehicle is what I expect from a Jaguar center. Much better than others in the area.
Asheley was great on keeping me up to date on the service and repairs.
Exceptional service and a pleasure to deal with. Honest, helpful, and responsive. Greg Corbutt was phenomenal and made this easy and worry-free during covid!
Larry Seiler was great to work with in purchasing my 2019 Land Rover Discovery. He was very welcoming and knowledgeable, answering any questions my wife or I had. He worked to get us a great deal and followed up after the sale to ensure everything was going well. Financing was a great experience. I came in with financing in place but they were able to get me a better rate on site. Overall and excellent experience.
Ashley in the service department provides exceptional customer service . She is why I have my vehicles serviced at the Clarksville location She is always prompt and very detailed in explaining what is wrong with the vehicle or when your vehicle will be ready for pick up
Great customer service. My Service Advisor, Ms. Ashley Matthews, was very professional and knowledgeable. She took care of my check engine light problem promptly. The vehicle was delivered to me as promised.
The service on my Jaguar, as always, was as professional as it could be. I very much like the dealership, especially the service and sales staff.
Excellent staff who provided personalized service.
The service department does a good job I would just like to up grade the loaner car service if I drop off a 100k range rover I should not drive a away in 30k loaner .
Great experience purchasing my F-Pace. Arnold provided superior customer service.
Worked with Ed and Warren - outstanding people ! Made the whole process easy.
The service was done efficiently. There was communication by my service advisor throughout to keep my informed of the issues and needed repairs
Routine maintenance was the usual easy in and out with excellent care.
I followed Jim Lorditch, the service manager , when he moved to this dealership. I will buy and get my cars serviced wherever he works. I had a bad sales experience here one but Im willing to give it another try now.
Scheduled oil and filter change and tire rotation.
service was nice very expensive for the work but customers service was excellent
Ashley in service has changed my view about the service department. Shes great!
I went to this dealer with the hope of getting my brakes repaired-a much larger dealer tried four times to stop the squeaking; to no avail and after a lot of money was spent. Land Rover West Columbia thoroughly studied the problem, took their time to troubleshoot and fix the problem. The top Service Manager was awesome as was Ashley the Service Clerk.
Took my car in for a service. Great customer service.
Ashley in the service department is very knowledgeable and friendly.
Ashley is the best. The customer service is great. Repairs are done quickly and efficiently. No surprises.
Ashley was a pleasant and professional, she kept me up to date, very happy with my experience.
Excellent customer service, and process to get loan approved was very short, and not time consuming. Considering the challenges we are facing with the pandemic.
Tom looks after me when I bring my F-Type in for Service.
Very nice visit, Everyone was helpful. When we first arrived the sales person that had emailed me was busy so he found another sales person to help us and save time.
I absolutely would recommend this dealer and most especially the outstanding service department!!! Thank you Ashley!!!!! Fantastic service!! I will buy my next car only at this dealership!!!
My advisor, Tom, was exceptional. He was patient and took time to explain my repair recommendations. He went the extra mile to assist me in understanding my warranty coverage.
The completed service before time allocated. Provided a loaner. Car was washed and shiny when I picked it up.
Truly knowledgeable and most helpful staff from service to sales.
They were very prompt on taking my car and servicing. Very courteous and polite. The service was very prompt. The place was very clean, will have my car service there any time.
Had to have a warranty service completed on my 2018 F Pace. Tom is my service advisor, I cant say enough good things about his customer service, he is fantastic. You are lucky to have him representing your brand.
Very satisfied with the care and service you provide. I would recommend Jim Coleman with no hesitation. Very caring treatment and concern for customers. Thank you
Tom, your service manager, USA credit to your company. He is the reason I would use you again for service
Ashley is wonderful and makes the whole process easy to work with...
GREAT SERVICE! Love the team!!!!qp Quick and efficient and accommodated after hours pick up!
I brought my car in for annual maintenance and it needed a new battery. I have a 2015 Range Rover Sport. My service manager was Tom Matthews. He was so nice, knowledgeable and helpful. I easily received a loaner because of the virus. My car was serviced to perfection and no problems with the loaner. Thx!!!
Tom Mathews and his crew in the service department are excellent and very helpful . Tom is honest and goes out of his way to take care of customers.
I bought my car at another dealer and came here for a few items. They were so helpful and nice that I will be coming back for all my car needs!
Ashley was very informative and open to what I needed and what needed to be done.
Online scheduling works like a dream. Service Dept is top notch: knowledgeable, personable, and professional.
LOVE THE NEW SERVICE DEPARTMENT! COULDN'T BE ANY BETTER - THANK YOU!!
Ashley, the Service agent was great! JWC takes great care of their customers. Its an underrated part of buying into a luxury brand.
Excellent customer service. Knowledgeable, helpful, friendly staff made my experience very pleasant.
This was my first visit here and I was so impressed I didn't shop anywhere else. Arnold, our sales person was very helpful, friendly, knowledgeable, and no pressure sales. We test drove 2 SUV's & I loved the Range Rover Sport and didn't need to drive anything else. It drives so well and has so many great features. Arnold is very attentive and made my buying experience go very smoothly. The finance guy, Joe was also very helpful and friendly. Both Arnold and Joe are very real and down to earth. I would definitely recommend buying a car ...
I had a great experience at Land Rover. My previous car was purchased at Land Rover. All of the sales people I have worked with are awesome. They also have a great service department.
Good customer service and quality repairs but the cost of LR service is getting our of hand. Will certainly make be think twice before purchasing another Rover.
Best customer care (from service manager AND technician) that I have ever received! Thank you very-much Tom and Dallas! Took the time needed to ensure my Range Rover was returned to me, finely-tuned!
Still experiencing some issues that the Service Dept should have caught.
I received excellent customer service from Ashley, the assistant service manager, who answered all of my questions and advised me, and from the technician who did the work. When I asked to change the day for the work to be done, my request was graciously accommodated. My vehicle was also available one-half hour before our agreed-upon delivery time.
Buying process was very well done. Process was very transparent. When I found a scratch that was on the car prior to my purchase, it did take my salesman over a week to resolve. When the Sales Manager got involved, it was resolved IMMDIATELY. I was very happy with that.
I've owned my Land Rover for approximately 4 years; I put approximately 25,000 miles a year on my Land Rover, and take it in for routine service every 15k. I continue to choose Land Rover West Columbia for my service because I am exceptionally pleased with every service coordinator I've worked with, and the high level of service I receive each time. Ashley Matthews, who assumed one of the service coordinator positions within the last 12 months, continues to help Land Rover West Columbia deliver a high level of customer service by understanding what I believe my service needs are, and ...
I own a small business of roughly 30 employees and I understand how easily the ball can get dropped these guys at Columbia West jaguar never drop the ball. Thanks Ashley and Crew....... best service ever
They got me in in a timely manner. Had my issue resolved in the same day
Had great service or our routine service on our Land Rover Sport! Everyone was very helpful. I appreciated the use of a loaner since my wife cannot drive our other car due to physical issues.
The service department was very professional, freiedly and timely
Very good experience at this dealership. Ask for Gary P. if you ever visit. Excellent service, they understood and worked with me through pricing a used vehicle and we came to a fair price. Gary went above and beyond making sure everything was done correctly and fairly for the customer.
In my experience, eVery thing was excellent thank you
tom mathews is super. he has been a tremendous help on several occasions. thanks
Everyone at Jag Land Rover of West Columbia makes you feel right at home. They do a great job and always get it right the first time. Best service department EVER!
I am new to the Land Rover family and found this dealership because it is close to me. I’m very happy with the level of service I have received in my 2 trips there. Both visits Tom in the service took excellent care of me and my needs. He’s very knowledgeable and assist I. Any way he can. Top notch service
Had a great experience while turning in the car for a computer update. Both Ashley and Arnold were great and made sure every step was well planned out and fast. Thank you Jerry
This is my second purchase and I’ve always received great service. Employees are upfront and straight to the point. They work hard to earn your business and offer the best deal possible. The vehicles are reliable, & I hope to continue doing business with them in the future.
Both the sales department and the service department are all great - we recently purchased a Land Rover Discovery and have had all good interactions with the staff at Land Rover West Columbia.
I always have a great experience with the service department. We are a 2-Range Rover family with a Sport & Evoque and we are treated great! Took the Sport & Evoque in for service back to back and both Ashley & Tom were fantastic & PJ always takes very good care of us. We've come to know PJ over the years and he's one of the best service managers. We've experienced many different dealerships over the years with BMW, Mercedes, Porsche and we always have the best experience with PJ and his service team.
I recently had service completed at the dealership. A first time visitor to this dealership and was very impressed. All of the employees were very nice and courteous. I had previous dealings with Ashley and Tom in the service department at another dealership.. I was pleased that they are now working at this dealership and are very pleasant to deal with. After the service was completed they had the car washed and setting out front ready to go. Would definitely recommend this dealership.
I went in for a factory info system update, and was greeted with a-one professionalism. Rep was attentive, answered my questions, gave me quality service returns my rover as if newly purchased.
They new my name, were expecting me and performed as promised.
The service members were very friendly with fast and reliable service. They gave me a rental when needed and I appreciate all they did for me
Great buying experience. The staff was very polite, professional, patient, focused on my needs and went to great lengths to find what I wanted. The detailing of the vehicle was great.
The service was quick and affordable. Highly recommend Jaguar West Columbia!
Service at Jaguar Land Rover of West Columbia is excellent. Drop off and pick up were quick and easy. The loaner vehicle was clean and of similar class. This is a dealer that can maintain my vehicle the way its supposed to be.
Great job. Provided loaner cars. Explained all details of the 10000 mike service. Car was washed and the Service was completed ahead of time. Gave all possible discounts.
Great Buying experience and bottom line pricing with out the spin. Much Appreciated.
My salesman Emilio Lemos helped me through my car buying experience. This was my first time leasing and first time inquiring about a Range Rover. Emilio worked with me every step of the way to find the exact car with all the features that I was looking for. After purchasing my vehicle from Emilio, he continues to answer any questions I have via cell phone. The car buying experience was easier than I ever expected at Land Rover West Columbia. Emilio and his GM worked to find me the best car for the price I wanted per month without gimmicks ...
The service representative was very prompt, polite and knowledgeable. My car was serviced, and ready on time, but then kept another day for double checking. I received a loaner car - so no disruption of my schedule.
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