Their service and repair area has wonderful customer service! Very knowledgable and efficient. They kept me updated through out the whole process. Will definitely recommend!
Tom and the service team at West Columbia Jaguar always provide me with exemplary service. This time was no exception. Thank you because I always know that I will be treated well and my vehicle problems will be resolved expeditiously.
From the Start Todd was up front and transparent with us about the possible status of our car. He was very knowledgeable from the mechanical side of the car to the admin side. Easy to to talk to and very professional.
I was pleased with the ease of making an appointment and the professional conduct of my Service Advisor, Todd, who kept me informed of progress on my vehicle at every step.
From start to finish I had an excellent experience with Land Rover West Columbia! Due to the vehicle shortages my rep kept me in the loop at all times.
Service took longer than scheduled, but overall I was kept informed of progress. Wish I would have known about the shuttle, would not have spent $35 to Uber to pick up my car. Also was not informed of the fact that my battery was weak and was right back for a new battery within days. They got me in quickly which was much appreciated. Love that someone called to ask how my service experience was the following day. My service advisor, Todd Dwars, was great and love Jim, the service manager. Overall, I am happy with my experience.
Tom in service is a credit to your company. He is alway help and knowledgeable of the process and is a pleasure to deal with.
The service providers were eager to service and were fun and friendly. The work in my vehicle was done well and complete. I would recommend this dealership and it’s service department.
Tom Matthews did an excellent job providing details of what needed to be done in the vehicle. His customer service skills are very impressive. Great service
Gary P and the rest of the staff were terrific. Would highly recommend. The process was simple and the staff were resonsive all the way through.
Tom and the team in Columbia have kept my car running well for years! They are upfront about what’s needed so I can make an informed decision
Tom, my service manager was terriffic. He got me scheduled and setup a loaner. They found the problem and fixed it. When I returned the loaner, I left my sunglasses in it. Tom verfied that they were mine and brought them to me at my house that evening!! Great Service.
Excellent service and very courteous. I was very please with the hold process of servicing my vehicle.. I would recommend them to anyone. Looking forward to my service/ repair with them.
The service from Mr. Mike is always exceptional. Been there couple of times and always greeted with a smile and assurance that the car will be fixed
Todd the service advisor was simply amazing. After a horrible experience at a Towson dealer, Todd was beyond compassionate and went above to make sure they were able to program my key. He also provided a detailed report of a few service items that will need attention. Overall outstanding customer service!
The staff was extremely friendly, from initial contact to the service lead, everyone was really friendly and efficient. The serviced my F-Pace SVR well and returned it to me as promised. Outstanding experience all around.
Glad to share that Service Manager, Tom Matthews fully service our Land Rover in compliance with the instrument code of Service Required that surfaced on my gauges messaging. Easily scheduled an appointment ahead of time with Tom that was readily honored and properly serviced by Tom's valued mechanic team. Thank you, Tom for your exceptional service, as always. I can add that receptionist Sharon very polite and attentive as was my Sales Advisor Larry, and Leon auto prep and detail specialist, and GM Greg who all made it a point to say hello and make certain my Land Rover ...
Land Rover of West Columbia offers high quality service and genuine parts in a timely fashion. If you're in the market for a Range Rover or in need of service, look no further.
Tom my service agent was super help not only figuring out which tires to purchase but also with troubleshooting my suspension compressor issue along with recommending a collision repair shop for my wife’s discover that got hit after hours. Both cars look great!
Todd took care of service problems efficiently and effectively. He communicated with me multiple times during the process and kept me informed of all issues related to my vehicle.
great service and comunications, I am happy with service, I definitely go back for service my car next time, Please keep safe everyone Thank you
Had my Land Rover in for scheduled service last week- everything went very smoothly and without a hitch- as always Tom M. was on top of things and the car wash is always a huge bonus.
Easy to setup appointments, excellent service when you’re there, and amazing work done on the car. The staff explained what needed to be done, options to complete the work, and helped me choose what was right for me.
The people were friendly. My car was fixed in a timely manner. The atmosphere in the waiting lounge was quiet. I was able to relax and get business taken care of while I waited for my car to be fixed.
I purchased my vehicle with Larry Seilers!!! Larry is phenomenal!!! He was patient and got us the best options for our request. Thank you for everything!!!
Chad and Larry made the sales process truly exceptional and seamless. I highly recommend this team. I placed a custom order. They communicated well and often, were very responsive, provided regular updates, and made the final transaction very quick and easy.
The service technician was very professional, helpful and communicated what will be done before my vehicle was worked on. The facility is also very welcoming
Took my car in a recall and detail. Exceptional service and very responsive. Highly recommend the service department. I got an appt. within 3 days and it was completed the same day. I wish they had loaner cars but not currently available due to shortage of supply.
My service advisors have always taken good care not only of my car but me and my daughter. They make us feel comfortable while waiting at the lounge. They pay attention to my concerns and do ensure that everything is good after every service/maintenance in this branch.
I went in for a touch up job to my bumper. The service lead there guided me through the best option for me (replacing a bumper or getting a professional touch up done). I ended up going with the touch up and the job the did, while outsourced, was amazing.
First class service by Tom himself. Needed to get an oil change and was in the next day from making the appointment. Great guy and works super hard to make the experience great!! Thank you Tom!!
Todd went above and beyond to correct the issue my vehicle was having. He communicated very well throughout the process and his team was able to correct the issue. Upon correcting the first issue we discovered a non related issue in the vehicle in which he promptly fit me in for additional service. Thank you Todd for caring for my vehicle like it was your own. It is truly appreciated.
Todd kept in touch with me about my vehicle every step of the way. Even when I was traveling over seas. He did a great job and the technical staff was very detail oriented and did great work!
Consistent Personable Customer Service ! Patience, explains every details of service that is required; Every staff member represents Quality and believes in Quality of their service and treatment of their customers ! Great experience as always !
Excellent service do e by Columbia Land Rover. The service representative Todd was exceptional. Call me and keep me abreast what was going on . Also when I left . Some money had felt out of my pocket. Called me and told me that he found it in His office and came back to retrieve it. Two thumbs up for them.
Todd was awesome! Tom is awesome as well! They go above & beyond to please customers. These vehicles and the service is not cheap, but it's great to have a dealership that appreciate their clients!
Very good and explained everything to me I was happy because I was able to drive home with a car and they were very patient
We had the best experience buying our cars from this dealership and now having to take it back for service, it just gets better! This is the best service we have ever received at a car dealership. They respond quickly, cater to your needs, and show that they really do care. They definitely have a customer for life from us!!
Great car service with amazing customer service. I Highly recommend this dealership for all of your needs! I switched from a different Jaguar dealership for service and have never looked back!
Tom M and his coworkers at Range Rover in Clarksville are the best! He goes out of his way to help and always makes time to explain work completed. Tom is very personable and knowledgeable. He's upfront and gets back to you in a timely manner.
Tom Mathews always goes above and beyond to make every service appointment an easy, no stress experience. Tom and his team are very professional and polite.
On time, thorough and customer-focused friendly...what more can you ask of a dealership?! I'd recommend them to anyone and their ongoing service is exceptional.
We went to this dealership because they had the car I was looking for, and I am very happy that I went there. Mr. Larry Seiler was our sales guide and he is an excellent guide. He does not pressure you nor is he overbearing. He simply listens to your needs, and help provide you with some options so that you can make the right choice that fits your needs. I will definitely recommend him to anyone that I know, who is looking for a Land Rover or Jaguar.
I purchased a new Range Rover last week from Nick West sales associate. The experience was efficient and pain free. He helped me with my trade in as well. I would definitely recommend this dealership to others in the market for either a new or used vehicle.
Tom matthews was excellent. Professional and thorough with his explanation of service needs and why they are needed. Courteous personable professional honest Highly recommended and happy to do business.
The entire Coleman team was so great to deal with and made my service experience for something time sensitive a pleasure. I would highly suggest the dealership, sales folks or service.
Tom at Jaguar of Columbia is AWESOME! In all my years of owning cars, I have never received such good customer service. Honestly, I don't usually go back to the dealership. Tom is knowledgeable, friendly and makes everything is taken care of in a timely manner. I wouldn't go anywhere else.
I would like to say, when it comes to customer service, this dealership is second to none. Even after 4 years of owning the vehicle i have been getting the best of service from them. I feel valued as a customer when visiting this dealership and i would definitely consider them when buying my next vehicle.
I am very happy with the services given to my car. I was also provided with a courtesy car that truly helped me. Staff handling was amazing.
The customer service and attention to detail are always top notch. They always take the time to listen to the issue so that it can be resolved.
Under difficult circumstances presented by Covid, they still delivered great service. They provided a nice loaner car to make everything very convenient. There was no wait time when I dropped the car off or when I picked it up and they were very attentive. They also kept me apprised of the status of the service so I knew when to expect it to be completed.
My battery died and no other dealer in the DC area was able to service me. Tom at Jaguar West Columbia not only squeezed an appointment for me in so that I could drive to New York for the holidays as planned but provided me some of the kindest and most responsive customer service I have ever had. Thank you Tom and Jaguar West Columbia!
Squeezed us in before a long trip. Work was on time, they kept me in formed along the way and was done correctly the first time.
I took my range Svr type for coolant leak and Todd took care of the repair for me. I informed him If tech sees anything apart from coolant leaks, fix all of those items and knowing the fact it was out of warranty. Todd didn’t take advantage of the situation and charged me decent. Not only It has no leaks but it also now drives like brand new. To me quality and customer service matters, and that’s what they achieved with great satisfaction. I def rec taking your car for repairs here. I wouldn’t even think twice.
Standard yearly service as since retirement, I only put a couple of thousand miles a year on the vehicle. Provided loaner was nice but added a month to schedule an appointment. Service took days longer than expected. Upon return, the phone connection didn’t work (since fixed on my own) and the SiriusXM didn’t work (and still doesn’t). The service representative,Todd, was responsive.
The car was sparkling and shiny after the service as expected. Only thing is they don’t have enough loaner cars and also the drop off service doesn’t start until 9 AM which is a little inconvenient when you are dropping off your car at 7 AM.
Excellent service and customer care Coordinator was very helpful will definitely recommend to friends and family for next service or to buy the car Great job done by the team
Tom was my service advisor , he has great customer service skills, very patient and guided me through what my best options were with regards to what needed to be done to keep my truck in the best shape possible.
Tom was able to determine the level of service that was appropriate for my driving pattern and vehicle mileage. Arnold, my sales consultant, was also available to make certain I am making the correct decision for my vehicle. A great support team!
I am a repeat customer at the Clarksville, MD location. I worked with Adrian Jones to finance the vehicle and he was the utmost professional. He was able to work with multiple banks to find me an APR that was acceptable. The car was delivered to me on time and he made a special effort to go over the features of the vehicle. This is the level of service I've come to expect from his dealership.
This is my second purchase here. The process is so easy, no pressure and no need to haggle. I'll be back for my next vehicle
Appreciate the personal touch! Delivered my SUV back to me…clean and spotless. I would certainly buy from them again…and get my vehicle serviced there.
I received excellent service from the beginning to the end. The dealership also matched the rate offered by my bank. Gary was very responsive and kept me posted on the status of my vehicle.
I received excellent service from the beginning to the end. The dealership also matched the rate offered by my bank. Gary was very responsive and kept me posted on the status of my vehicle.
I have been logging a LOT of miles, running 90 miles each way to care for a sick relative. One of my tires suddently needed to be replaced in order to avoid a blowout. Within 24 hours, the service departent at Land Rover West Columbia was able to obtain a replacement tire and squeeze me in for the tire change, despite being incredibly busy. I am grateful for their sincere caring and professionalism. They are wonderful!
Jaguar West Columbia has an outstanding service team. Professional, responsive, technical expertise, and great customer Service! Ashley, Tom, Nick, and several others whose names I dont know (yet) are all terrific! And Arnold (sales), he is truly exceptional! I wouldnt have my car serviced anywhere else!
Tom from the service dept was great and professional.
It was nice buying my car at this dealership. I will recommend to friends in the future
The service manager and his assistant are phenomenal.
I have been a customer for 2 years. Ashley and her team do an exceptional job Communicating with me. They do amazing job with repairs and customer service . Ashleys customer service is the epitome of what service should be. Each time the quality of service never waivers if nothing else it gets better
I am all about the level of service. Great service dictates where I spend my dollars. On the three occasions where I have dealt with Tom and Ashley in the service department, they have been incredibly friendly, informative, and efficient. I wont go anywhere else to service my Land Rover.
I really liked the reports they generate when they inspect your car and very good communication. Did not felt pressured into doing repairs that was recommended, but can wait since the service isn't cheap.
I was driving across the country and was loosing coolant. I called and spoke with Ashley, who was friendly and helpful. I brought my Range Rover Evoque in for a pressure test of the cooling system to help diagnose the problem. Ashley kept me updated and informed me that the water pump and drive belt needed to be replaced. The repair took an extra day to receive the part. The repair was done well and I had no problems driving back to California. Thank you.
Excellent Service, Ashley kept me updated through out the time my vehicle was being serviced.
Excellent professional service.
Happy with the Team, the service and accommodations at the dealer. Keep up the good work!
Ashley in the service department was exceptional. She went above nd beyond when they had to reschedule my appointment she made arrangements for my car to be dropped off and picked up all within the same day. She kept me updated all day about my vehicle A great experience all the way around
Great experience. And a great staff
Ashley is service has ALWAYS provided OUTSTANDING customer service .......thank you so much for everything Ashley
Ashely was fantastic, from making the appointment to going over all of the details of my service as well as recommended service items. She is very friendly, professionally, and a great addition to the service team since I bought my discovery sport from Columbia just over 3 years ago. She's personable and just a great addition, make my future follow up appointments with Ashley. She is an asset to your team.
I made next day appointment and the staff was friendly and prepared for my arrival.
The service manager Ashley is excellent in the way she responds and treats customers. do not ever lose her, she is a credit to the organization. First class service I do continue to have concerns about the car buying process I went through when I purchased the car. I have expressed those before in a previous survey but have not heard back from the dealership so I am not sure they car about genuinely finding out about the car buying process improvement areas. This would affect my answer to the question below (would I recommend this dealer to a friend).
Ashley in the service department was great!
Buying process seamless. Arnold was great and explained everything very well. John processed the paperwork quickly and pleasantly. My overall experience was awesome, fast, and easy!
I appreciated the care and attention to detail. This company really knows what it means when it comes to customer service. Thank you.
I leased a 2021 Range Rover Velar as an early birthday present for myself. During my online search, I saw a vehicle on the website and made an appointment for a test drive. Prior to the test drive, I talked to Mr. Pridgeon about my expectations and shared that I was looking at other SUVs as well. Although the initial vehicle I looked at online was already sold, the team put together a package and I purchased another vehicle the same day. Impeccable sales team!
Ashley and Tom are just great. They made the experience super easy and that was very much appreciated!! Thank you!!!!
Took the 2hr drive from Delaware as was satisfied. Was told I won’t be disappointed and was not. Got there after the dealership was closed due to traffic, the price we spoke about was honored and was in and out. No extra sales pitches. One of the best experiences.
Cant say enough about how great the service and experience was...
Excellent customer service. i was dropped an picked up by nice well behaved drivers, Ashley was calling and updated me with the info about the matter respectfully
Pleasure to go there!!! Great people!!! This is a real professional service department.
It was a great experience and Tom the service manager was great.
Every time I have a service need, Ashley rises to the occasion and makes the experience seamless. I will continue to service here even though it is out of my way.
I highly recommend this dealerships integrity a 10
Sounds pretty easy huh? Well let me tell you after working more than 40 years ion the retail/Customer Service business, giving GREAT! customer service is not as easy as it used to be.......Life was different just 5 or 10 years ago where workers really cared about the place they worked, enjoyed giving Outstanding Customer Service and really had a "personal stake" in the Company and making it successful. Now days people stay in one job for long lengths of time much less frequently, their loyalty is often just bought with a 15 or 25raise per hour raise, and their attitudes ...
I had to get my windshield wipers replaced on my 2014 Range Rover Evoque. I called the same day and was done within 10 minutes out the door! Excellent service!
IT was an absolute pleasure working with the Service Manager Attentive and knowledgeable I have purchased three (3) Range Rovers from your dealership I have also gotten cars serviced here. Really appreciate the service this time
Very happy - especially with salesman Larry Seiler.
Land Rover in Clarksville never disappoint. Their service team is bar none! Ashley is fantastic you always know what is going on with your vehicle. Expectations and recommendations are made clearly so that you have a holistic outlook on what needs to get done now versus later. The facilities are spotless and the other staff are also professional and friendly. These folks warmly welcome you into their Land Rover family.
Larry Seilers was an awesome sales person. Wasn't pushy but helped me make a informed decision Ashley in parts has also been extremely helpful with getting things I want done. Communication is excellent there
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