Customer Testimonials
These guys have it together and know how to care for their customers. We originally tried Bethesda, which turned into a complete debacle and a waste of time…all while they tried to up charge us for services we didn’t need. Coleman never missed a beat and charged us for only what was required. These are good solid people.
Honest folk and nice friendly staff. Drive from eastern shore for the sake of being disappointed
Very professional and fast service. I would definitely recommend to anyone I know who is interested in buying a vehicle.
Very professional and helpful employees. Very neat and family friendly dealership. Aria was very helpful and kept me updated throughout the whole process
Jaguar Land Rover West Columbia has the best Service department in Maryland! The work by the Technicians is Outstanding! My Service Advisor Tom Matthews is the best! His knowledge, expertise and professionalism are second to none! Anytime I take my car to Jaguar Land Rover West Columbia I am confident that my car is in the very best hands I will not take my car anywhere else!
The salesperson was very professional and kind; the entire transaction was smooth and easy. I highly recommend this dealer.
Got me in with no appt. Really was a great surprise. Appreciate them fixing the issue.
Adequate service to my f type & on my way
Very shady dealer. Falsified the MD inspection on the used vehicle I purchased. I have video proof of this. Will not honor commitments made in writing such as what they owe you nor honor any vehicle warranties. They do this by simply not taking calls, service dept not being available, etc. I may sue them for breach of contract.
Tom was very helpful with my situation. Unfortunately, due to issues beyond his control, my vehicle cannot be serviced, Tom was very professional throughout the ordeal.
Aria was amazing, cordial, professional, humble and sincere. I would definitely refer others to him and come back to deal with aria personally.
Great experience. Tom is the best!
Mr Tom always goes above and beyond to make sure my service is done and out on time. I happened to meet Marcus this time also, who helped with all my car needs and recommendations needed. They were both excellent people. And I’m always satisfied when ever I get my service done at Jaguar of Columbia.
1 word awesome Very knowledgeable regarding my truck Solution driven and great customer service 10 stars
Marcus Dominquez hands down best Service Advisor EVER!
I had a pleasant experience when I put my vehicle in for service Amber returned my calls and mafe sure I was able to get a loaner I will always bring my vehicle here for service Thanks to the staff at Jim Coleman in Columbia
Very professional & with high scale. We are happy to come to the land drover & we will happily recommend it🎶🎤🙏🏼
What a refreshing experience! Donald was awesome from the start. I called and shared what I was interested in paying. Donald and Will made the numbers work. There were no games, and I really love that I didn’t have to keep going back and forth. When I came in to do the paperwork, all of the numbers were the same. They were wonderful to work with! No shady business!
Excellent service, the sales person gave me a very detailed explanation of the car care needed going forward.
Great customer service !!! I love how willing the team was to assist with the services and making sure all my needs were met!
I would like to share an experience that started off extremely poor but ended well. I had a calamity that led to needing a replacement engine. My service advisor Marcus assisted me with utilizing my extended warranty coverage along with providing me with options to explore in all circumstances. This led me to Terra, my sales associate who was great and professional. I ended getting my old vehicle slated for full repair and buying a new vehicle. My entire experience from service, sales, and financing was non predatory and professional. I would recommend to any future customers.
We have been very pleased with the service department. They are prompt with their repairs.
The process was quick. My sales person was wonderful. He was very patient. He wasn’t pushing and he listened and made the process seamless.
As always, the overall experience was fantastic. Specifically, I got an appointment fairly quickly, and they finished before expected. For years, I had always dealt with the same service coordinator. When I found out, he no longer works at the dealership, I was a little anxious about this visit. Thankfully, the dealership did well in hiring Amber. In spite of having my guard up, she quickly won me over with just the right mix of friendliness, professionalism, and attentiveness. I look forward to working with her on future visits.
I've been a customer for about 4 years, and I've always had great customer service at this dealership. I appreciate my appointments because it's easy to have my concerns reviewed and addressed quickly regardless of who is available. Thanks!
Amber provided exceptional service by communicating throughout the process.. Thank you very much gh gg
Leon, Tom, and the service team were great handling our Jaguar XF. Easy to work with, straightforward during service process, and helpful throughout and after. Highly recommend for Jaguar, Land Rover, and whatever else you might bring their way!
Great service department, no available rentals for extended service was disappointing, still like them a lot.
Customer service, scheduling, and conflict resolution were exceptional. Marcus was also very professional and reasonable.
She was nice and professional and went the extra mile finding me a coupon for my services I received.
Experienced associates, welcoming GM, we've bought two vehicles from this dealership and have had two service experiences, all excellent and accommodating. Would recommend for Jaguar, Land Rover, and luxury vehicles generally.
The service provided by Amber Jenkins was pleasant, polite, and professional. My thinking was very knowledgeable about the services that were being performed on my vehicle
Everything and everyone were great to me and my wife while we were in the building
We use them for all our service and parts needs and their service is top notch! Would recommend to anyone!
First time experience at Jaguar West Colombia and it was perfect! Tara assisted me in my purchase of an f pace SVR, and she was perfect! Couldn’t ask for a better sales person! She made the purchase smooth and easy! If you’re looking to buy a car don’t hesitate to come here! Also a thanks to the whole team at Jaguar west Colombia who were awesome as well!
Professional, and kept me up to date on the repair every step. The report was very thorough and did not push me to do repairs I can hold off.
I bought the vehicle from out of state and the service I was given was excellent. Mike the used car manager was on top of things as well as my sales person Brad. They made the purchase of the vehicle seamless and enjoyable. This dealer did not do markups and bogus charges like others with multipoint inspections and adding like paint protection and tint. The best experience by far for any car I’ve bought and I’ve bought plenty.
Marcus was very helpful and attentive. He kept me updated all the time. He was very informative and very respectful and courteous. Thank you for assisting.
My FPace wad in for regular service and was wasted as part of the service. The service technician Marcus D. was knowledgeable about my vehicle and explained to me when the schedule services were required and the recommended parts that should be replaced at different intervals
Purchased a 2022 Range rover sport just before Christmas. Very smooth transaction. Always good to due your own homework prior to car search in order to appreciate what good sales and service looks like. Worked with sales consultant, Don Bonsu. He and the entire team were very professional and provided honest assessments and opinions. Would definitely purchase from this dealership again.
Tom Matthews, my service advisor is always super helpful explaining what maintenance needs to be done and what is wrong with the car. I have both a range, rover and Land Rover discovery and they provide great service on both.
The service department provided us with professional friendly service in a timely manner along with very good communication
I was very pleased with the salesman, manager, finance person and everyone at the dealership.
Work was done in a timely manner and everything is now fine. Thank you very much
A great place with friendly and professional people. Atmosphere was ok and with no hassles
An awesome dealership - very courteous, clean, professional and hospitable. The waiting area is accommodating however very sunny for the eyes.
Services was amazing and the team really knows how to sell their cars and show they care. thank you!
Tara Kitzinger was great! She is very knowledgeable and attentive. I highly recommend.
Tom, the service manager and his team are fantastic. He is an expert at his craft and honest.
Arya truly understood our needs, provided thoughtful guidance, and made the decision process effortless for us. We appreciated the professionalism, attention to detail, and exceptional service throughout. We’re thrilled with our new Land Rover and will gladly recommend Arya to anyone in search of an outstanding car-buying experience!
Tom always provides excellent customer service. He is very knowledgeable and a delight to work with.
Mr. Tom Matthews was really helpful when I went there. He was knowledgeable and assisted with getting my problem solved in a timely manner!
Work completed on time & within the estimated time Car returned clean and all repairs completed satisfactorily
Marcus was really nice and knowledgeable of the process. He know I was on a tight schedule and was able to expedite the maintenance! Thanks!!
Great visit- they found the issue and repaired. I was in and out! Great people- Great Service
Great customer service. Very responsive and helpful team. Thank you for a great customer experience.
The staff is professional, experienced and welcoming.
Extremely courteous and accomodative. Un-announced visit due to tire pressure warning and it was resolved immediately.
This is great place to have your vehicle service! A very courteous and professional team!
Tom Matthews and team are great! Very personable and pays attention to detail. As long as my car is under warranty, JLR of Clarksville will have my business!
Unprofessional Conduct, Rudeness,Disrespect:,Lost Trust,,,For a dealership, professionalism is crucial for building long-term customer relationships. A courteous and respectful approach ensures customers feel valued, fosters loyalty, and enhances the dealership's reputation. Dealerships should prioritize: Customer Service- Training employees with the skills to handle diverse customer interactions respectfully. Transparency,(which you don't have)Communicate clearly and honestly to build trust.
Marcus was pleasing and helpful from the moment I entered the service department. He greeted me with respect and kindness. Checked me in and directed me to waiting area since I was waiting for my vehicle.
Was sold a pre-owned and what I thought was a per-certified vehicle only to find out it needs around $7000.00 worth of repairs.
The service department at Jaguar Land Rover West Columbia is just the best. Always friendly and efficient
Great dealership and awesome customer service! Ask for Tara if you would like to have a memorable car buying experience!
This was my first service on my vehicle since my purchase; Amber was patient, professional and informative which made me more secure in my purchase!
Very professional and friendly. Let me know the issues and the necessary fixes needed. Thank you!
Great Service. Nothing more to say. Don't make me fill this out more or I won't answer.
Excellent service, great service rep, I highly recommend. And thank you.
Marcus was awesome!!! So appreciate they were able to get me in sooner than my originally scheduled appointment.
So nice staffs ! Enjoy to work with them! Hope to see them again for nxt service.
Amber Jenkins was amazing. My car was ready before time. I always work with Tom for my services, but now I trust Amber and will use her if Tom is not available again in the future.
Brought vehicle in for recall said it would take 90 minutes, I took over five hours and they left tools in the vehicle.
Great job help me find a problem before became a extremely bad problem. My service provided. Malcolm was great. He really help me out.
My new Advisor Marcus is outstanding by my observation and standards. It is great to finally have someone that is knowledgeable and superior customer service qualities. Out of the ten years I have been a customer with this vehicle he is certainly the best EVER i have been assigned to at West Columbia. Thanks for assigning him to my account and I prefer not to have anyone else. Marcus is my preferred Advisor and he is the main reason you receive 5 stars with this visit.
Land Rover of West Columbia has been very accommodating and helpful twice recently with addressing recalls and warning light to update software. They fit me into their schedule quickly and communication was excellent.
My new service representative has an outstanding experience and high quality customer service understanding. Kept me update step by step as my car is being serviced. Deserves 5 stars definitely!
Great experience! Great experience! Great experience! Great experience! Great experience! Great experience! Great experience! Great experience!
I have always had a pleasant experience, I have been a customer for several years.
Service was excellent. Very professional and accommodating. Thank you for resolving my issue quickly and efficiently.
Tara Kitzinger was an absolute rock star sales associate during my entire purchasing experience. Communication was streamlined and the biggest reason I complete my purchase. She was beyond knowledgeable about the vehicle and vehicle options despite a short time. Tara always put my needs and worked to address/find solutions to everything I wanted in my new vehicle. Even after the sale transaction Tara was easily reachable to ask any lingering questions. If I were to buy another car, or know anybody else in market, Tara will be the first name/ information I give out no matter the vehicular needs. ...
Everyone greets you with warm smiles and professionalism. This dealership gives top notch service everytime I visit.
Jaguar West Columbia is the best and my Service Advisor Tom Matthews is phenomenal! My concerns have always been heard and immediately acted upon here. I truly appreciate that. Customer Service is 2nd to none here! I've always been treated professionally, courteously and I will continue to return and entrust the care and maintenance of my vehicle to Tom Matthews and his team of technicians.
Absolutely fantastic service! I don't know what they used to wash my car after the service.. but my car looks brand new..lol
Great salesman customer service from Aria! He communicated very well even though it was a remote purchase. Made sure the purchase went smoothly and answered all questions! Great dealership that goes above and beyond.
Not confident of one of the salesman response on key technologies. I need to dig further.
Best dealership. Very knowledgeable, and best customer service. I feel safe having my car after service.
I have had such quality service every time I have needed work done on my car.
Outstanding communication, customer service while ensuring the job was completed fully and accurately. Highly recommend
Professional world class service. I felt like a vip customer . Service was excellent and in a timely fashion
They were very respectful. They worked with me to get an appointment and my car fixed.
I greatly appreciate Marcus squeezing me in for service, despite the schedule being fully booked. Many thanks!