Customer Testimonials
This dealership overcharged for work performed and charges customers for items not received! Tom Matthew's is a nice guy.
Always a great experience- Marcus is the best- I highly recommend this dealership- 10/10!
Great service and support with the entire staff. I have purchased two vehicles there and both times been pleased
Marcus is always a joy to work with- pleasant, competent, and goes out of his way to please.
My service contact was amazing!! Best experience ever!! The car was ready when they promised it!
Great experience! Thanks to Tom for going the extra mile for us! Thanks, Tom and Winston!
Marcus' service is impeccable. He listens attentively and provides you great advice. We enjoyed our experience this last visit.
Credit reports were attempted to pulled without permission, nor notification. Side steps were ordered and paid for and when went to vehicle up, cheesy sidesteps were installed. Salesman should have verified installation before advising vehicle readiness and me making 40 minute trip (one way) but didn’t! I advised GM I expect much better from a premier dealership.
Representative was knowledgeable and professional , He was also personable I appreciate his help thank you
The dealership is nice and the staff was helpful. Marcus made sure I received a phonecall back regarding the trade in value for my vehicle.
Great experience!! I would highly recommend this dealership in the future. Thank you for everything!
The dealership offered great customer service! Time spent was also efficient! Thank you for your service!
This was the car’s first service. So there were no big expectations. Let’s see how things go at the 10k service.
Tom Mathews, is your best service advisor. give hi a bonus. customer name Wayne Carter
Very good customer service. All my needs were fulfilled. I noticed the difference after the service. Five stars dealership.
The service is always good. Good explanations of proposed services. I had a great experience working with the service department and Tom.
Great customer service ... but, the woman doing the 'tags' she needs some training on being civil!!!
From start to finish it was an amazing experience. I highly suggest working with Will Brown or anyone on his team you will not be disappointed.
We had a great experience working with the service department and Tom. He is a real pro and our car is in great condition thanks to him.
I like the service I receive at Land Rover West Columbia. They are very transparent in their recommendations and pricing.
I am writing to formally raise a concern regarding my recent experience with your dealership’s financing department.
First, I would like to acknowledge that my sales representative, Matt, was excellent to work with—professional, transparent, and helpful throughout the process.
However, my experience with the financing team was deeply disappointing. I came to the dealership with a pre-approved loan from my own bank, which should have made the transaction straightforward. Instead, without my clear consent or approval, a new loan application was created and processed. My original Bank of America approval was not utilized as intended.
This situation raises ... Read More DealerRater - Apr 10, 2026
Terrific service every time. Tom always provides World Class Customer Service and I’m thankful to be able to work with him and the entire service team.
Great customer service, loaner, and courtesy car wash was great definitely a repeat customer Tom was a great as well
Awesome team, Tara was great, Tom and Maurice were also very, very good. Had an enjoyable experience.
I'm always pleased with the customer service that I received when I go to the dealership. Marcus is all ways helpful and polite.
Very helpful and attentive. We needed a windshield replacement and Land Rover West Columbia helped us through the process to get that done
Great, fast service as always. Tony, our service manager, communicates clearly and kept us updated every step of the way.
Darrell Gough was my salesman and he was fabulous! He made this process so easy for me. I was very comfortable with my purchase because Darrell provided all the information I needed! Love my new vehicle!
I felt seen and this made me feel that my time was valued. No one walked by me without asking if I was being helped.
Amazing service as usual! The employees are so friendly and beyond knowledgeable. I never have an issue!
Great communication. Great service. Comfortable lobby with Wi-Fi. I was informed the entire time with the process of the repair. I was also alerted as to the cost ahead of time so that I did not have sticker shock. The service was excellent, and Marcus is one of the main reasons that I continue to use your dealership. I do wish the cost was less.
I had an excellent experience at this dealership from start to finish. Marcus, my service advisor was friendly, knowledgeable, and genuinely focused on helping me find the right solution to my car's needs. He took the time to answer all my questions clearly and never made me feel pressured. The process was smooth, transparent, and much easier than I expected. I truly appreciated the professionalism and respect shown throughout the entire experience.
The entire service was very good, exceptional; but so far they have NOT solved the problem with my vehicle. I replaced a tire with a new one, and the screen still shows that there is low air pressure in that tire and the others. I am still waiting for them to call me so we can resolve the problem I have.
Great service and our sales person Darrell Gough was outstanding! He went above and beyond to ensure we knew everything about our purchase and made us feel great about our decision to buy! Will be back when it’s time for another vehicle!
Analyzing your car for $300 in hour is overpriced in my opinion. I believe their own fair prices
My experience at the dealership was memorable; we lost power and the Team came together, created hotspots with personal devices and kept the process going, respecting my time.
Excellent customer focused service. Tom went out of his way to ensure every aspect of our needs were solved.
Exceptional customer service and knowledge you need around your vehicle. They responded and attended to my vehicle with urgency.
No issues. Service was great as always. Very responsive. Will use your service for future needs.
Great dealership and the service employees are wonderful. They always make you feel like family.
Tom and Tony have been great service representatives and I'd recommend them one million times over. They have always helped me and scheduled my services for 9 years. Thanks for the customer service and making my time as a Jaguar customer great!
My service guy was good, the parts folks were also very nice. My car was serviced to my satisfaction.
The service rep., Mr. Matthew is always very helpful, patient and knowledgeable. He made sure we understood what we needed now for safety purposes and what was going to be needed soon. The Sales Rep. Mr. Aria Teherani was very knowledgeable about the car we wanted to test drive, He was very helpful and patient in answering the many questions we had about thew 2025 and 2026 Jaguar.
Marcus consistently looks out for me and takes care of my vehicle, I can count on excellent service every time.
Marcus consistently looks out for me and takes care of my vehicle, I can count on excellent service everytime.
I had a positive experience with Jaguar Land Rover West Columbia that resulted in my car's years long problem getting fixed. Everyone I worked with was professional, attentive, and genuinely committed to helping me. I’m grateful for their persistence and outstanding service.
I've had nothing but great service experiences with this team. They always take care of me.
Brought in my just purchased (used) 2023 RRS and had a great experience - went through the service history of the car, checked it out, did necessary service - out the door before noon.
Mr. HOWARD and Mr. Marcus showed me compassion, very concerned and helpful while trying to retain my new second key for my vehicle. I would like to say, thank you very much to his team.. Top shelf class👍🏽
Excellent service advisors. They were professional and knowledgeable and got my issues addressed timely and accurately.
⭐️⭐️⭐️⭐️⭐️ Five-Star Service Every Time!
I’ve been taking my car to Jaguar Land Rover West Columbia for years, and I can truly say the level of service has been consistently exceptional. My service representative, Tom, has been absolutely outstanding. He is knowledgeable, patient, and always goes above and beyond to make sure everything is done right.
Tom takes the time to explain what’s needed, keeps me updated throughout the process, and makes every visit smooth and stress-free. It’s rare to find someone who genuinely cares about the customer experience, and Tom does exactly that.
Because of his professionalism ... Read More DealerRater - Dec 6, 2025
I already did one. I never met Marcus Dominguez. So I can't really rate him. However, I am rating him based on the emails he sent to me and "T" at Car Max in Ellicott City. But I did work with Tony Derrenberger and got NOWHERE!
Amazing staff, the new General Manager Howard Hubbard was hands on along with Mike Arata the Pre-owned Manager. They really earned our business for life. This is my 4th Jaguar.
Great experience. Tom has been providing outstanding service; Mechanics are well trained and on point.
Good follow up on service needs identified during inspection. Repair times were quick and met my expectations.
The employees are very friendly and the service was great. I have not had any issues thus far.
Donald is very knowledgeable and helpful. He made our buying experience of Range rover sport autobiography very easy. Thank you Donald.
I had a great experience. I did not have to leave my own. The gentleman came picked up my car took it to the dealership. Did the work and brought it back to me. I really appreciate that. I didn’t have to travel. He also was nice enough the next day to take my key. The battery was low. What I really like is he doesn’t live far from me so that is a plus
This service center is very selective about who they give top-notch service to which I think is very deplorable
Outstanding service provider and mechanic. They both took the time to diagnose my issue and get the correct replacement parts. Once the parts arrived they jumped right on the repair.
The dealership is very solid. If they dont have the answers they get it. Good customer service!
As my advisor, Marcus consistently addresses the concerns I have with my vehicle when I bring it in for service
Very helpful service by friendly staff and quick turnaround. They had my car repaired faster than expected.
Excellent and courtesious service from Marcus. It is a praise to work with him. Thank you for providing me with exceptional care! It is a pleasure to work with Marcus.
We received great service from Tony. Repairs were completed promptly and there was great communication. We appreciate and recommend that you go to Jaguar Land Rover West Columbia for service when needed. You'll have a great experience.
T he staff at Jaguar Land Rover West Columbia are absolutely awesome. For this particular time, I worked with Tom who was amazing!! Thank you Tom for getting me in right away!
John and the staff at Jaguar Land Rover West Columbia are absolutely awesome! Their professionalism is outstanding and they care about their clients. I thank them all for always providing a great experience during any of my visits.
Marcus works hard to get repairs done efficiently and timely. Always a pleasure to work with him
A really great Service Department. I would recommend them to anyone looking for a top notch maintenance job. Thanks
The best! Tom is amazing! Always gets me in right away. Always ensures I’m in a loaner
Very easy to work with and knowledgeable. Recommend purchasing a vehicle and working with this dealership and the people that work there. Good job. You've earned my business and respect.
I was pleasantly surprised at the friendly and helpfulness of the salesmen, finance department and service department. Extremely knowledgeable, not only in their specific areas, but the overall Land Rover brand. I had such a great experience, that I would highly recommend them.
Service advisor did great job explaining things. He made me feel comfortable and welcome to dealership.
Customer service was good and they followed up with a call to let me know the status. However, their labor costs are extremely high. Cost $2200 to replace a water pump and crossover pipe. I also got charged to update the SOS and Appleplay software. Neither were done and not working. After requesting, I did get reimbursed for the SOS software update.
Very knowledgeable and helpful dealership— the service department is efficient and goes above and beyond.
Very well knowledgeable and kindness I will go back again.I recommend them to the highest
First time at this Dealership and would say it was a good experience thus far...service writer Tom was respectful, and straight forward and offered multiple viable options and has exquisite customer service. Mechanic Technicians sent video texts about the process which I appreciated.
I purchased a Range Rover about a week ago from Manheim Imports in Manheim, PA. Greg Corbutt was my salesman - he was very professional - customer service was tops and he made the whole process seamless. I would definitely purchase from Manheim Imports again.
The Agent assisted me greatly in getting my tire changed with a car wash at the end of the service
Service is always thorough, reliable and courteous. I also appreciate the transparency in service you can trust.
Every time I visit Jaguar Land Rover West Columbia I have nothing but good things to say!
As always my service request was handled by Marcus in a timely manner. His customer service and attention to the details are always helpful.
The Service Department of Jaguar West Columbia has been consistently outstanding since my first Jaguar purchase in 2020. They inform me of what is required to keep my car in the best condition. They also sometimes, recommend other items not necessarily on the list of required service, but would help to keep my car in tip top shape. I have never felt pressured... just informed. Moreover, my car is always ready on time and returned exceptionally cleaner than I brought it in.
Great job to the entire Team. Went above and beyond. Thanks again for all your help.
By far my favorite Land Rover dealership, Tom is the best. I would definitely recommend this service department to my friends and family.
The Service Team was amazing! Extremely courteous and knowledgeable about my vehicle. Overall an excellent experience.
Tom is the best service advisor I’ve ever had, a total professional. Highly recommend
Very pleasant great experience always keep me updated about my vehicle. Will bring my vehicle back
He very good! He so friendly! And professional !im happy when he services! He take care we good
I recently purchased a 2025 Defender, and I couldn’t be happier with the experience. The sales team made the process smooth and straightforward, the finance team explained everything clearly and efficiently, and the service team has been attentive and supportive. Everyone I worked with was professional, knowledgeable, and genuinely helpful. I highly recommend this dealership for anyone considering a new vehicle.
Great dealership to work with! Good communication and work was excellent. Will definitely be back!!
Tom was great. Better than this rating app. All problems were addressed. Several successful visits with this group.
Simple problem that took 4 months to resolve and it was only resolved by Manger Simone Durbin who straightened out the mess in quick order.
Outstanding service rep Tom and great quality of work, maintenance team, all in a timely matter.
I received excellent service from Tom in the service department. He is personable, thorough and knowledgeable.
I was born and raised in a small farm town in the 20th Century and recall people being much more friendly and considerate of each other (even in the cities!). The 21st Century seems to be so different; people seeming to be interested in their phones and computers much more than other people. So, I am pleasantly surprised to meet Marcus at your dealership recently. He is clearly a "people' person and knows how to communicate effectively in a friendly way. He answered my questions on the phone thoroughly and was very clear about what his Technician
would do. ... Read More Google - Aug 22, 2025
Incredible customer service at Jaguar Land Rover West Columbia -best car buying experience I have ever had! Both Tara and Will are awesome and so supportive. I highly recommend this dealership.