Customer Testimonials
I always love the service at the West Columbia Landover. Tom Matthew'sprovides exceptional customer service.
Larry and staff are first rate professionals. The service is second to none.Will highly recommend the service.
Tom and his staff were so thorough and professional! He made our visit to the dealership pleasurable.
I had an exceptional experience servicing my car at Jaguar Land Rover West Columbia. My service advisor was professional, transparent and kept me informed every step of the way. My car is running great. Highly recommend this team for reliable and honest automotive service.
Scheduling my car for its annual service was easy, And all work was completed on time, with zero issues or problems.
The service rep tried to blame me for a pre-existing issue that resurfaced that Service had addressed before. The new rep offers extremely poor customer service compared to Tom. Additionally the rep committed to following up with the Service Manager and calling me with information the next week. He was never heard from again.
Service department is the best we have ever dealt with over the years. They are very accommodating,efficient and a pleasure to deal with.
Marcus was exceptional! He was friendly, knowledgeable, and professional. He catered to my every need from the reason and rationale for the work I needed done to a bottle of refreshing water. I have already recommended your dealership to friends and family. I am grateful for all the hard work ya’ll do!!
I took my F Pace in for the 60,000-mile service. When the service was completed, there was an issue with the key fob working correctly. The service department replaced the battery in the fob, but it has not fixed the issue. Furthermore, I went on vacation a few days later and when I returned the car would not start and the needed to be jumped. I had the car's battery replaced but the issue with the fob continues. Sometimes it works and other times it doesn't. I did leave a message for the service department last Sunday requesting ... Read More DealerRater - Sep 11, 2026
Great service and knowledgeable intake service representative. planning future service recommendations , video a great add on.
I absolutely love the customer service and flexibility. He was very easy to work with.
I will never use W Columbia again for any service on my Range Rover. The techs caused an issue that was not pre existing & even after they finished repairing what they caused, it’s still not right. $1500 In service and the truck had to go back plus came back to me twice filthy & smelling like the shop. I have never experienced this horrible level of service in 9 years of Jaguar / Land Rover ownership. I will go completely out of my way to a different dealership in the future. I will never give this service dept another dollar.
My staff was very helpful, and courteous. Took care of my wife’s vehicle while she waited. It is greatly appreciated. Keep up the great work West Columbia.
Great Service and Great Service Writer , Tom. Always accomodating to my car needs. 5 stars!
Excellent service whole process was excellent. Everyone in there was very friendly and courteous. Thank you
Matthew and his team excel in service delivery and customer care. I received exceptional support marked by professionalism and kindness. A special shout-out to Nick, the technician, for resolving my car's roof issue—his work was truly excellent! Thank you Matthew and Nick. I am most grateful to both of you.
Great dealership. We had a Terrific experience buying our vehicle here. I Highly recommend Tara
Mr. Marcus Dominquez was superb, courteous, and knowledgeable., The entire staff treated nice and kind. .
When I had trouble with a relatively new car, just a few months old, the dealership over performed in taking care of me. From helping me get around, to the loaner car to getting the repair done quickly, they were amazing.
Highly recommend purchasing through this dealership & John. Very pleasant, and prompt. If you want to get in and out quickly in the car buying experience this is your place! Cathy Pickerall
Larry went above and beyond finding solutions with my car. I so appreciated his professionalism and kind disposition.
Highly recommend this location. The team here is always great and provide great recommendations for services in the area if you have custom modifications.
Don made purchasing of a vehicle a wonderful experience. His thoughtful approach to the buyers preferences is greatly appreciated.
It was a pleasure meeting and working with the staff when we purchased our vehicle. Matt was exceptional. I give the overall experience five stars.
Tom is an absolute pleasure to work with. He is very knowledgeable and keeps me updated about the service being done to my vehicle. Tom is very personable. I truly enjoy dealing with him. He is an asset to this dealership!!
The service appointment was easy to schedule. The service writer prompt and courteous. Our Rover was ready as promised.
Excellent work by Tom and his team, as always! I’ll continue to bring my vehicle here.
It’s always a pleasure when I take my car in for service. The staff is professional; the service is prompt; and I would dare to say reasonably priced. This time I waited for my car and the facilities were clean and accommodating. I would recommend this dealer for service and or purchase.
Five stars for Tom! I’ve been working with him for over 5 years, and he is hands-down the best Service Advisor I’ve ever dealt with. He is extremely knowledgeable, always prompt to reply, and makes the entire service process seamless. Above all, I completely trust his judgment and advice. If you want honest, reliable service, Tom is your guy.
I purchased a used car from Matt and Mike they were fantastic and responsive. Seamless hand off and even though it was a used car they walked me through everything as of brand new.
This dealership overcharged for work performed and charges customers for items not received! Tom Matthew's is a nice guy.
Great service and support with the entire staff. I have purchased two vehicles there and both times been pleased
Marcus is always a joy to work with- pleasant, competent, and goes out of his way to please.
My service contact was amazing!! Best experience ever!! The car was ready when they promised it!
Great experience! Thanks to Tom for going the extra mile for us! Thanks, Tom and Winston!
Marcus' service is impeccable. He listens attentively and provides you great advice. We enjoyed our experience this last visit.
Credit reports were attempted to pulled without permission, nor notification. Side steps were ordered and paid for and when went to vehicle up, cheesy sidesteps were installed. Salesman should have verified installation before advising vehicle readiness and me making 40 minute trip (one way) but didn’t! I advised GM I expect much better from a premier dealership.
Representative was knowledgeable and professional , He was also personable I appreciate his help thank you
The dealership is nice and the staff was helpful. Marcus made sure I received a phonecall back regarding the trade in value for my vehicle.
Great experience!! I would highly recommend this dealership in the future. Thank you for everything!
The dealership offered great customer service! Time spent was also efficient! Thank you for your service!
This was the car’s first service. So there were no big expectations. Let’s see how things go at the 10k service.
Tom Mathews, is your best service advisor. give hi a bonus. customer name Wayne Carter
Very good customer service. All my needs were fulfilled. I noticed the difference after the service. Five stars dealership.
The service is always good. Good explanations of proposed services. I had a great experience working with the service department and Tom.
Great customer service ... but, the woman doing the 'tags' she needs some training on being civil!!!
From start to finish it was an amazing experience. I highly suggest working with Will Brown or anyone on his team you will not be disappointed.
We had a great experience working with the service department and Tom. He is a real pro and our car is in great condition thanks to him.
I like the service I receive at Land Rover West Columbia. They are very transparent in their recommendations and pricing.
I am writing to formally raise a concern regarding my recent experience with your dealership’s financing department.
First, I would like to acknowledge that my sales representative, Matt, was excellent to work with—professional, transparent, and helpful throughout the process.
However, my experience with the financing team was deeply disappointing. I came to the dealership with a pre-approved loan from my own bank, which should have made the transaction straightforward. Instead, without my clear consent or approval, a new loan application was created and processed. My original Bank of America approval was not utilized as intended.
This situation raises ... Read More DealerRater - Apr 10, 2026
Terrific service every time. Tom always provides World Class Customer Service and I’m thankful to be able to work with him and the entire service team.
Great customer service, loaner, and courtesy car wash was great definitely a repeat customer Tom was a great as well
Awesome team, Tara was great, Tom and Maurice were also very, very good. Had an enjoyable experience.
I'm always pleased with the customer service that I received when I go to the dealership. Marcus is all ways helpful and polite.
Very helpful and attentive. We needed a windshield replacement and Land Rover West Columbia helped us through the process to get that done
Great, fast service as always. Tony, our service manager, communicates clearly and kept us updated every step of the way.
Darrell Gough was my salesman and he was fabulous! He made this process so easy for me. I was very comfortable with my purchase because Darrell provided all the information I needed! Love my new vehicle!
I felt seen and this made me feel that my time was valued. No one walked by me without asking if I was being helped.
Amazing service as usual! The employees are so friendly and beyond knowledgeable. I never have an issue!
Great communication. Great service. Comfortable lobby with Wi-Fi. I was informed the entire time with the process of the repair. I was also alerted as to the cost ahead of time so that I did not have sticker shock. The service was excellent, and Marcus is one of the main reasons that I continue to use your dealership. I do wish the cost was less.
I had an excellent experience at this dealership from start to finish. Marcus, my service advisor was friendly, knowledgeable, and genuinely focused on helping me find the right solution to my car's needs. He took the time to answer all my questions clearly and never made me feel pressured. The process was smooth, transparent, and much easier than I expected. I truly appreciated the professionalism and respect shown throughout the entire experience.
The entire service was very good, exceptional; but so far they have NOT solved the problem with my vehicle. I replaced a tire with a new one, and the screen still shows that there is low air pressure in that tire and the others. I am still waiting for them to call me so we can resolve the problem I have.
Great service and our sales person Darrell Gough was outstanding! He went above and beyond to ensure we knew everything about our purchase and made us feel great about our decision to buy! Will be back when it’s time for another vehicle!
Analyzing your car for $300 in hour is overpriced in my opinion. I believe their own fair prices
My experience at the dealership was memorable; we lost power and the Team came together, created hotspots with personal devices and kept the process going, respecting my time.
Excellent customer focused service. Tom went out of his way to ensure every aspect of our needs were solved.
Exceptional customer service and knowledge you need around your vehicle. They responded and attended to my vehicle with urgency.
No issues. Service was great as always. Very responsive. Will use your service for future needs.
Great dealership and the service employees are wonderful. They always make you feel like family.
Tom and Tony have been great service representatives and I'd recommend them one million times over. They have always helped me and scheduled my services for 9 years. Thanks for the customer service and making my time as a Jaguar customer great!
My service guy was good, the parts folks were also very nice. My car was serviced to my satisfaction.
The service rep., Mr. Matthew is always very helpful, patient and knowledgeable. He made sure we understood what we needed now for safety purposes and what was going to be needed soon. The Sales Rep. Mr. Aria Teherani was very knowledgeable about the car we wanted to test drive, He was very helpful and patient in answering the many questions we had about thew 2025 and 2026 Jaguar.
Marcus consistently looks out for me and takes care of my vehicle, I can count on excellent service every time.
Marcus consistently looks out for me and takes care of my vehicle, I can count on excellent service everytime.
I had a positive experience with Jaguar Land Rover West Columbia that resulted in my car's years long problem getting fixed. Everyone I worked with was professional, attentive, and genuinely committed to helping me. I’m grateful for their persistence and outstanding service.
I've had nothing but great service experiences with this team. They always take care of me.
Brought in my just purchased (used) 2023 RRS and had a great experience - went through the service history of the car, checked it out, did necessary service - out the door before noon.
Mr. HOWARD and Mr. Marcus showed me compassion, very concerned and helpful while trying to retain my new second key for my vehicle. I would like to say, thank you very much to his team.. Top shelf class👍🏽
Excellent service advisors. They were professional and knowledgeable and got my issues addressed timely and accurately.
⭐️⭐️⭐️⭐️⭐️ Five-Star Service Every Time!
I’ve been taking my car to Jaguar Land Rover West Columbia for years, and I can truly say the level of service has been consistently exceptional. My service representative, Tom, has been absolutely outstanding. He is knowledgeable, patient, and always goes above and beyond to make sure everything is done right.
Tom takes the time to explain what’s needed, keeps me updated throughout the process, and makes every visit smooth and stress-free. It’s rare to find someone who genuinely cares about the customer experience, and Tom does exactly that.
Because of his professionalism ... Read More DealerRater - Dec 6, 2025
I already did one. I never met Marcus Dominguez. So I can't really rate him. However, I am rating him based on the emails he sent to me and "T" at Car Max in Ellicott City. But I did work with Tony Derrenberger and got NOWHERE!
Amazing staff, the new General Manager Howard Hubbard was hands on along with Mike Arata the Pre-owned Manager. They really earned our business for life. This is my 4th Jaguar.
Great experience. Tom has been providing outstanding service; Mechanics are well trained and on point.
Good follow up on service needs identified during inspection. Repair times were quick and met my expectations.
The employees are very friendly and the service was great. I have not had any issues thus far.
Donald is very knowledgeable and helpful. He made our buying experience of Range rover sport autobiography very easy. Thank you Donald.
I had a great experience. I did not have to leave my own. The gentleman came picked up my car took it to the dealership. Did the work and brought it back to me. I really appreciate that. I didn’t have to travel. He also was nice enough the next day to take my key. The battery was low. What I really like is he doesn’t live far from me so that is a plus
This service center is very selective about who they give top-notch service to which I think is very deplorable
Outstanding service provider and mechanic. They both took the time to diagnose my issue and get the correct replacement parts. Once the parts arrived they jumped right on the repair.
The dealership is very solid. If they dont have the answers they get it. Good customer service!
As my advisor, Marcus consistently addresses the concerns I have with my vehicle when I bring it in for service
Very helpful service by friendly staff and quick turnaround. They had my car repaired faster than expected.
Excellent and courtesious service from Marcus. It is a praise to work with him. Thank you for providing me with exceptional care! It is a pleasure to work with Marcus.
We received great service from Tony. Repairs were completed promptly and there was great communication. We appreciate and recommend that you go to Jaguar Land Rover West Columbia for service when needed. You'll have a great experience.
T he staff at Jaguar Land Rover West Columbia are absolutely awesome. For this particular time, I worked with Tom who was amazing!! Thank you Tom for getting me in right away!
John and the staff at Jaguar Land Rover West Columbia are absolutely awesome! Their professionalism is outstanding and they care about their clients. I thank them all for always providing a great experience during any of my visits.
Marcus works hard to get repairs done efficiently and timely. Always a pleasure to work with him
A really great Service Department. I would recommend them to anyone looking for a top notch maintenance job. Thanks
The best! Tom is amazing! Always gets me in right away. Always ensures I’m in a loaner
Very easy to work with and knowledgeable. Recommend purchasing a vehicle and working with this dealership and the people that work there. Good job. You've earned my business and respect.