Customer Testimonials
Great visit- they found the issue and repaired. I was in and out! Great people- Great Service
Great customer service. Very responsive and helpful team. Thank you for a great customer experience.
The staff is professional, experienced and welcoming.
Extremely courteous and accomodative. Un-announced visit due to tire pressure warning and it was resolved immediately.
This is great place to have your vehicle service! A very courteous and professional team!
Tom Matthews and team are great! Very personable and pays attention to detail. As long as my car is under warranty, JLR of Clarksville will have my business!
Marcus was pleasing and helpful from the moment I entered the service department. He greeted me with respect and kindness. Checked me in and directed me to waiting area since I was waiting for my vehicle.
The service department at Jaguar Land Rover West Columbia is just the best. Always friendly and efficient
Great dealership and awesome customer service! Ask for Tara if you would like to have a memorable car buying experience!
This was my first service on my vehicle since my purchase; Amber was patient, professional and informative which made me more secure in my purchase!
Very professional and friendly. Let me know the issues and the necessary fixes needed. Thank you!
Great Service. Nothing more to say. Don't make me fill this out more or I won't answer.
Excellent service, great service rep, I highly recommend. And thank you.
Marcus was awesome!!! So appreciate they were able to get me in sooner than my originally scheduled appointment.
So nice staffs ! Enjoy to work with them! Hope to see them again for nxt service.
Amber Jenkins was amazing. My car was ready before time. I always work with Tom for my services, but now I trust Amber and will use her if Tom is not available again in the future.
Great job help me find a problem before became a extremely bad problem. My service provided. Malcolm was great. He really help me out.
My new Advisor Marcus is outstanding by my observation and standards. It is great to finally have someone that is knowledgeable and superior customer service qualities. Out of the ten years I have been a customer with this vehicle he is certainly the best EVER i have been assigned to at West Columbia. Thanks for assigning him to my account and I prefer not to have anyone else. Marcus is my preferred Advisor and he is the main reason you receive 5 stars with this visit.
Land Rover of West Columbia has been very accommodating and helpful twice recently with addressing recalls and warning light to update software. They fit me into their schedule quickly and communication was excellent.
My new service representative has an outstanding experience and high quality customer service understanding. Kept me update step by step as my car is being serviced. Deserves 5 stars definitely!
Great experience! Great experience! Great experience! Great experience! Great experience! Great experience! Great experience! Great experience!
I have always had a pleasant experience, I have been a customer for several years.
Service was excellent. Very professional and accommodating. Thank you for resolving my issue quickly and efficiently.
Tara Kitzinger was an absolute rock star sales associate during my entire purchasing experience. Communication was streamlined and the biggest reason I complete my purchase. She was beyond knowledgeable about the vehicle and vehicle options despite a short time. Tara always put my needs and worked to address/find solutions to everything I wanted in my new vehicle. Even after the sale transaction Tara was easily reachable to ask any lingering questions. If I were to buy another car, or know anybody else in market, Tara will be the first name/ information I give out no matter the vehicular needs. ...
Everyone greets you with warm smiles and professionalism. This dealership gives top notch service everytime I visit.
Jaguar West Columbia is the best and my Service Advisor Tom Matthews is phenomenal! My concerns have always been heard and immediately acted upon here. I truly appreciate that. Customer Service is 2nd to none here! I've always been treated professionally, courteously and I will continue to return and entrust the care and maintenance of my vehicle to Tom Matthews and his team of technicians.
Absolutely fantastic service! I don't know what they used to wash my car after the service.. but my car looks brand new..lol
Great salesman customer service from Aria! He communicated very well even though it was a remote purchase. Made sure the purchase went smoothly and answered all questions! Great dealership that goes above and beyond.
Not confident of one of the salesman response on key technologies. I need to dig further.
Best dealership. Very knowledgeable, and best customer service. I feel safe having my car after service.
I have had such quality service every time I have needed work done on my car.
Outstanding communication, customer service while ensuring the job was completed fully and accurately. Highly recommend
Professional world class service. I felt like a vip customer . Service was excellent and in a timely fashion
They were very respectful. They worked with me to get an appointment and my car fixed.
I greatly appreciate Marcus squeezing me in for service, despite the schedule being fully booked. Many thanks!
This dealership always provide great service and makes sure they explain the maintenance you receiving clearly.
Service was very good and Tom Matthews is always good to work with and a pleasure too see.
I am pleased with the service I received and liked the text feature now used.
The service provided was well done. The communication of status, completion and payment due was clear and efficient. The service advisor was knowledgeable and great to work with.
Close to where I live. Friendly employees. Donald was very nice. Set up everything on car when I picked it up.
EXCELLENT SERVICE FROM BEGINNING TO END !!!--EXCELLENT SERVICE FROM BEGINNING TO END !!!--EXCELLENT SERVICE FROM BEGINNING TO END !!!--EXCELLENT SERVICE FROM BEGINNING TO END !!!--EXCELLENT SERVICE FROM BEGINNING TO END !!!
Great service and I love the ability to text and get the status of my vehicle from a real person.
Dealership was able to get me the vehicle I wanted from the manufacturer. Easy process during financing.
Tom in service was exceptional as usual!
Staff was very pleasant, received fast service and received a follow up call a few weeks later.
Great experience every time I come there I’m very satisfied with the work they do it’s expensive but that’s what it comes with driving a Range Rover
WONDERFUL, Absolutely WONDERFUL, I will NEVER take my car anywhere else.
My transactions were fast, I dealt with someone I consider reliable. Anytime I want to buy a car and it’s in the dealership, I will consider them first.
My car is back as brand new, the mechanics know their job.Best dealer ever, thank you.
The staff is exceptionally courteous and attentive. All Questions were answered and it was a pleasure purchasing my second car from this dealership. Thank you
Everything was handled quickly and Marcus was very helpful!
Very happy with the service and care for my 2017 168k vehicle, ALWAYS the best!
The best dealer in our area, hands down! The folks there are awesome, & do everything they can, from start to finish, & beyond, to make the experience the best that it can be. Absolutely recommend them to anyone looking for a new vehicle!
I had a Great experience with them ! Very nice and patient people work at that dealership
Great team and service experience Appreciated the entire team effort in assisting my needs and respecting my time
Great service!!! Great people!!! I was in and out in less than a hour - just enough time to walk around and see all the new models!!!
Dealership and Aria Tehrani were very pleasant, helpful and really wanted to make a deal with the buyer. I was satisfied, in and out with my new RRS in just a few hours.
I was a walk in. Ronald Speert came in right behind me, and I asked if he could put me in touch with someone who could get my R75 P575 serviced. He connected me with General Manager, Simone Durbin, who got a visual of the particular issue I was concerned with. This was trim related and not mechanical. Simone immediately engaged with Service Manager, Leon Kedzierski who was familiar with the particular problem and promptly recommended a viable solution. Leon immediately called their windshield team, and made arrangements to get me a loaner on the spot. Leon contacted me later ...
John was great, pleasant and attentive. Pleasure doing business with you the team there at Tim Coleman
I am very pleased with the service I received from Land Rover Columbia. People always say, “don’t go to the dealer, they’re too expensive”. Yes the dealer does cost more but you must also take into consideration that you get what you pay for. This dealer in particular takes pride in caring for your vehicle and it shows from the moment you call to make your appointment all the way through until you pick-up your car. Mike the service representative and the other intake guy, sorry can’t remember his name, provided stellar customer service. I mentioned a ...
Michael did an amazing job of scheduling and getting me in and out of the dealership. Awesome job
Donald was knowledgeable and took his time explaining . He was easy going and was not pushy and did not seem to mind discussing the varying options of the vehicle I was interested in. I appreciate the time he took and his patience.
Perfect service! Thank you Donald!!
Thank you to Simone/Joe /Fernando and Leon.Very kind and helpful.... I love my RR. Kelly,
Thomas was very nice and spoke with me about Chosen. Very smart idea to offer Uber to drop customers off. Price was reasonable for the work performed. Would definitely recommend.
Shout out to this dealership, reaching out. Simone is a Rock Star Joe and Leon..... I love my RR and I will be back..... just becasue they called and cared to help..... Thank you! Kelly,
General Manager Simone D. absolutely ROCKS! The sales team was also professional and knowledgeable. We’ll be back☺️!
Extremely professional, thorough and polite. Always a positive experience at Jaguar.
My experience at Columbia dealership was wonderful. Great service, great communication throughout, quality workmanship, was even given a discount!
Stefan, Service manager was very responsive. Took much longer than expected for techs to diagnose and fix problem. Car is running well now
Good experience working with Tony at Jim Coleman Land Rover. Highly recommend
Aria was fantastic!! Just ask for him he can do a magic
Wonderful experience. Tom Matthews the Asst Service Manager went above and beyond to get our vehicle fixed up. Everyone we interacted there are warm and friendly. My only regret is I wish had that kind of experience at Hennessey Landrover Dealership in Gwinnett here in Georgia
Friendly and patient, lots of details and knowledge about the car I wanted to purchase. They went over and above to make sure I was comfortable, and that things were done right.
They have been very patient I have driven a couple models from them still making a decision they have been very professional no pressure. JJW
Donald Bonsu was great I came just to explore I will buy another car from
Aria is the best salesperson! Knowledgeable courteous, outright wonderful! If you want a great sales experience, see him!
Although the service department was very busy, Mike fit my LR4 in for repairs so that I could resume my return to CharlestonSC. Thankful for his help.
Professional and keeping car in great shape over the years.
My husband and I recently bought a Range Rover from this dealership. We were so happy with the experience. There wasn't any of the stereotypical pressure you get at most car dealerships. The Salesman, John Goldring was respectful, informative and he along with the finance department made our purchase easy. We will definitely go back to see John for our next vehicle.
The work was done in a timely manner. I was satisfied with the price that it cost to do the work.
The service center is excellent Tom is wonderful and always there for his customers. I also find his team very kind and helpful